Zachary Woods
Winter Garden,FL
Summary
With a rich background as a VIP Guide, obtained 3 years excelling in curating premium excursions like dolphin and shark swims, ensuring personalized and unforgettable experiences. Adept coordination between team members and departments optimized overall guest satisfaction. Skilled in managing tour groups with precision and adaptability bringing a proven track record of fostering positive atmospheres and building lasting guest relationships. Eager to contribute these strengths in a leadership and project-based capacity in the Universal Orlando Parks and Resorts.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
VIP Guide
Discovery Cove
03.2021 - Current
- Guide guests and families through a range of premium excursions, including dolphin swims, shark swims, and animal encounters, ensuring personalized and memorable experiences.
- Provide in-depth information about marine life, exhibits, and attractions, enhancing guests' understanding and appreciation of park's offerings.
- Collaborate with other team members and departments to coordinate seamless transitions between different aspects of their day, optimizing overall guest satisfaction.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Adapt to dynamic and fast-paced environments, demonstrating flexibility and efficiency in handling unexpected challenges while maintaining a positive atmosphere for guests.
- Built personal relationships with guests to promote positive experiences.
Entertainer/Performer
Universal Studios Parks & Resorts
07.2018 - Current
- Excelled as a Scareactor for Halloween Horror Nights, contributing to immersive and chilling experiences for guests for 5 consecutive years.
- Recognized for outstanding contributions as a street performer in "Cult of Chucky," which earned "Street of The Year" award for its exceptional entertainment value.
- Committed to delivering diligent performances under various weather conditions, including extreme heat, cold, and rain, ensuring consistent quality entertainment for guests.
- Leveraged skills in gesturing, body movement, and special voice effects to captivate and draw in audience members, enhancing the overall storytelling experience.
- Adapted to unique challenges of each character and storyline, showcasing a commitment to authenticity and delivering dynamic and engaging performances.
Special Events / Convention Guide
Walt Disney World Parks & Resorts
01.2017 - Current
- Meticulously maintain event timelines, ensuring seamless execution of every scheduled activity, from weddings and previews to conferences and media events
- Assisted in the preparation and execution of various event elements, contributing to the creation of immersive and enchanting experiences for guests
- Played a pivotal role in the setup and coordination of special events, contributing to the overall success and smooth operation.
- Greeted and monitored guests at events, remaining attentive to individual needs to gain continuous repeat support.
- Provided information on various sites throughout areas, relaying little-known stories to provide interest.
- Built personal relationships with guests to promote positive experiences.
Entertainer/Character Performer
SeaWorld Parks & Entertainment
10.2019 - 01.2020
- Performed for the Holiday season with Sesame friends and Rudolph's friends.
- Friends with Cookie Monster & Bumble.
- Excelled in movement ability in large costumes, staying in character for long periods of time, and giving 100% to each guest interaction.
- Learning dance routines during the audition process, and excelling at picking up choreography.
Education
AS - Live Entertainment Tech
Valencia College
Orlando, FL 01.2023 - Current
BA - Theatre Performance
Marshall University
Huntington, WV 01.2015 - 05.2016
Skills
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Timeline
AS - Live Entertainment Tech
Valencia College
01.2023 - Current
VIP Guide
Discovery Cove
03.2021 - Current
Entertainer/Character Performer
SeaWorld Parks & Entertainment
10.2019 - 01.2020
Entertainer/Performer
Universal Studios Parks & Resorts
07.2018 - Current
Special Events / Convention Guide
Walt Disney World Parks & Resorts
01.2017 - Current
BA - Theatre Performance
Marshall University
01.2015 - 05.2016
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