Zachary Wren
OKC,OK
Summary
Dedicated and highly motivated professional with a proven track record of excellence in the food service industry, where I consistently delivered exceptional customer service and contributed to team success. Currently transitioning my skills and passion into software development through ongoing study and hands-on projects, seeking to leverage my strong work ethic, problem-solving abilities, and adaptability to contribute effectively to the tech industry.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Associate/Trainer/Shift Supervisor/Team Manager
Panera Bread
09.2017 - Current
- Responsibilities and Achievements include; Register, Sandwich line, Barista, Dishwasher, Salad Line, Drive-thru, Quality Check, Prep, Catering, and Expeditor
- Train new employees in exceptional standards of Panera
- Supervise and lead shifts of up to 15 associates
- People Manager, resolved all customer complaints, managed employee health and well-being
- Control and protect product quality and ensure associates are performing up to Panera's standards.
Warehouse
Steagall Oil Company
- 01.2011
- Filling orders for customers, upkeeping the cleanliness of the warehouse
- Various tasks that included heavy lifting and physical labor.
Education
Some College (No Degree) - Computer Programming, Specific Applications
Francis Tuttle Technology Center - Reno
Oklahoma City, OKSkills
- Outstanding interpersonal, verbal communication skills and exceptional ability to make others feel comfortable, inspired and understood Charismatic and positive attitude
- Customer service (5 years), escalation management, fast learner, works well with others, willing to take on leadership responsibilities, cash handling, 10-key by touch
- Performance monitoring
- Program Planning
- New Employee Training
- Public Speaking
- Performance Evaluation
- Proficient in Microsoft Word, PowerPoint, and Excel
- Motivation
- Employee Development
Accomplishments
- Awarded multiple certificates for outstanding service with Panera including: Representing 'Panera Warmth', 'Employee of the Quarter' and 'Top Trainer'.
- Part of team responsible for creating 'Gold Standard Café' and 'Certified Training Café'.
Certification
- YouScience Computer Programming I Certification.
- YouScience Computer Programming II C# Certification.
- YouScience Computer Web Development I Certification.
- YouScience Computer Web Development II Certification.
- Certiport IT Specialist HTML and CSS Certification.
Timeline
Associate/Trainer/Shift Supervisor/Team Manager
Panera Bread
09.2017 - Current
Warehouse
Steagall Oil Company
- 01.2011
Some College (No Degree) - Computer Programming, Specific Applications
Francis Tuttle Technology Center - Reno
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