Zachary York

• Conducted market research to identify potential customers and develop sales strategies.
• Developed relationships with key accounts, providing technical advice and support.
• Gathered customer feedback to inform product development decisions.
• Identified and pursued opportunities for new business growth.
• Managed a portfolio of existing customers, ensuring their needs were met on an ongoing basis.
• Resolved customer complaints in a timely manner, while maintaining a positive relationship with clients.
• Maintained accurate records of all sales activities including orders, pricing and delivery information.
• Attended trade shows, conferences and other networking events to stay abreast of industry trends.

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• Planned, developed and implemented sales strategies in an assigned region.
• Conducted market research to identify customer needs and trends.
• Developed pricing policies and negotiated contracts with customers.
• Analyzed sales data to determine areas of improvement for the organization.
• Organized promotional events such as trade shows, conferences and exhibitions.
• Identified new business opportunities within the region through networking activities.
• Maintained relationships with existing clients to ensure their satisfaction with products and services offered.
• Assisted in creating marketing materials including brochures, catalogs, flyers and other advertising media.

• Decorated cakes and pastries, baked breads, tarts and pies and created specialty desserts.
• Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
• Scheduled associates to keep all bakery shifts well-staffed for peak times and holidays.
• Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
• Controlled portion sizes and garnishing for optimal cost controls.
• Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized bakery.
• Trained associates on baking and decorating techniques, safety standards and performance strategies.

• Mixed and baked quality products for Publix Super Markets.
• Observed and tracked baked products, movements and sales.
• Prepared icings, glazes and garnishes for decorators and other team members.
• Took care of customers questions and special requests.

• Monitored daily activities of customer service team.
• Providing guidance and encouragement to optimize productivity.
• Establish positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
• Maintained knowledge of company products and services to promptly resolve complaints and concerns.
• Assessed team member performances, delivering one-on-one coaching to promote better service.