Zachary Young
Oakland,CA
Summary
Punctual and efficient, known for reliability and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Delivery Associate
Urban Partner Logistics
11.2024 - Current
- Coordinated timely deliveries to ensure customer satisfaction and operational efficiency.
- Undertook various roles such as driver-mentor and rescue driver with a can-do attitude.
- Mentored new delivery associates (ride-along) to ensure safety awareness and protocol implementation.
- Implemented process improvements and communicated with supervisors to resolve equipment issues and errors associated with handheld device.
- Utilized GPS tracking systems to monitor delivery progress.
- Fostered positive relationships with customers, coworkers, dispatch and supervisors.
- Resolved customer inquiries and issues with enthusiasm.
- Conducted regular vehicle inspections to maintain safety standards.
- Proactively analyzed delivery metrics and took corrective action to maintain and improve performance standards.
- Ensured timely completion of daily routes within specified timelines.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Successfully and consistently delivered 250-350 packages in a timely manner.
- Adhered to traffic laws with minimal to no safety violations according to Amazon metrics.
- Delivered to San Rafael, Richmond, Berkeley, Tiburon, Fairfax
- Adhered to strict uniform compliance and stayed well-groomed.
Delivery Associate
WCX Logistics
10.2024 - 11.2024
- Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Enhanced delivery efficiency by optimizing route planning and time management.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Delivery Associate
Yellow Brick Road Logistics
11.2023 - 09.2024
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Excellent and honest communication skills; clear, concise and courteous with all
customers and staff. - Successfully delivered 200-300 packages per 10 hour day.
- Adapted quickly to changing conditions during inclement weather or unexpected road closures, rerouting effectively while minimizing delays.
- Delivery experience in Oakland, Piedmont, Rockridge, Walnut Creek, Moraga, San Ramon, Alamo.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
- Safely operated delivery vehicles of all sizes.
- Proficient in delivering to apartments, businesses and residences with all types of
security.
Delivery Associate
Urban Logistix (Amazon DSP)
06.2022 - 06.2023
- Successfully delivered 250-350 packages per 10 hour day
- Safely operated delivery vehicles of all sizes
- Proficient in delivering to apartments, businesses and residences with all types of security
- Complied with customer instructions and followed protocol specific to customers needs
- Experience delivering in San Francisco (Fillmore, Richmond District, Lower Mission) San Mateo, South San Francisco, Daly City
- Excellent and honest communication skills; clear, concise and courteous with all customers and staff
- Assisted in improving in-app service.
Dog Walker
Millers Menagerie
11.2021 - 05.2022
- Maintained company vehicle, on the road and off
- Safely picked up and dropped off dogs with both high and low energy levels
- Supervised and walked up to twelve dogs per walk (two walks per day)
- Assisted in route alterations and logistics.
Illustration Artist
Self-Employed
11.2015 - 10.2021
- Designed custom artwork for clients, meeting their creative vision and ensuring satisfaction with the final product.
- Used materials such as ink, watercolors, charcoal, acrylics, Adobe Photoshop, and pencils to complete artwork for customers.
- Sold original art pieces through online platforms and direct customer interactions.
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
- Successfully balanced multiple commissioned projects, delivering high-quality work within tight deadlines.
- Partnered with two non-profit organizations to produce various works of art (murals, flyers, paintings) aimed at beautifying community areas.
Delivery Associate, Lead Driver
UpBay Express (Amazon DSP)
03.2020 - 10.2021
- Successfully delivered 200-300 packages of multiple sizes and weights per 10-hour day
- Safely operated irregular delivery vehicles without any issues or accidents
- Maintained package car with pre and post inspections
- Excellent communication skills; clear, concise and courteous with all customers and staff
- Assisted in improving in-app service.
Google Street View Driver
Google
03.2019 - 05.2019
- Three Month Contract
- Safely completed 8 hours worth of driving per day in driveable weather conditions
- Found the most efficient routes by visually organizing sections of mapping areas to meet self-motivated deadlines
- Granted 'hotel model' work outside of locally assigned mapping areas
- Notified Operations Lead about software and hardware issues
- Hand washed the interior and exterior of company vehicle for weekly inspections.
Bicycle Messenger
UberRush/UberEats
08.2016 - 12.2016
- Independent Contractor
- Successfully delivered and safely secured packages of multiple sizes and weights
- Effectively navigated through streets and buildings using the most efficient routes with prior knowledge of the area
- Maintained bicycle with pre and post inspections
- Reported issues to driver-support to improve in-app service.
Front-end Assistant, Cashier, Stock, Inventory
Costco Wholesale
03.2014 - 11.2015
- Provided exceptional customer service to hundreds of members daily
- Packed items in boxes in a fast-paced environment while engaged in conversation
- Replenished all necessary items on the floor
- Kept register area clean and safe
- Maintained a steady energy level while working multiple positions throughout the day.
Overnight Stocker
Aaron Brothers
01.2008 - 01.2014
- Carefully unpacked pallets of frames and other items overnight
- Stocked shelves in a clean and organized fashion
- Flattened and disposed of all cardboard
- Cleaned the store before opening
- Occasionally matted and framed artwork.
Sales Associate
Cost Plus World Market
11.2007 - 03.2011
- Greeted customers and welcomed customer questions
- Assembled furniture
- Assisted in visual merchandising
- Maintained cleanliness and safety around work area.
Education
Bachelor of Arts - Illustration
Academy of Art University
San Francisco, CA03.2013
Skills
- Box Truck Experience
- Organized and Clean
- Punctual, Reliable and Efficient
- Receptive and Open-Minded
- Compassionate
- Problem-Solver
- Growth-mindset
- Safety-Conscious
- Positive Attitude
- Exceptional Customer Service
- Consistently Active
- Willing to Learn
Certification
Driver's License, Non-CDL Class C
Timeline
Delivery Associate
Urban Partner Logistics
11.2024 - Current
Delivery Associate
WCX Logistics
10.2024 - 11.2024
Delivery Associate
Yellow Brick Road Logistics
11.2023 - 09.2024
Delivery Associate
Urban Logistix (Amazon DSP)
06.2022 - 06.2023
Dog Walker
Millers Menagerie
11.2021 - 05.2022
Delivery Associate, Lead Driver
UpBay Express (Amazon DSP)
03.2020 - 10.2021
Google Street View Driver
Google
03.2019 - 05.2019
Bicycle Messenger
UberRush/UberEats
08.2016 - 12.2016
Illustration Artist
Self-Employed
11.2015 - 10.2021
Front-end Assistant, Cashier, Stock, Inventory
Costco Wholesale
03.2014 - 11.2015
Overnight Stocker
Aaron Brothers
01.2008 - 01.2014
Sales Associate
Cost Plus World Market
11.2007 - 03.2011
Bachelor of Arts - Illustration
Academy of Art University
The Matt Garcia Foundation
Board Member, 01/01/18-Present. I've been a volunteer for this amazing non-profit throughout my life and they've become my second family. Matt Garcia of Fairfield, CA was the youngest city councilman elected at the age of twenty-one in the state of California in November 2007. Matt's dream involved supporting youth and creating safe spaces; to change a culture of violence and crime through youth involvement. Tragically, Matt's life was cut short, but his legacy, his work and his heart live on. As a board member, I participate in creating events for the youth so they can be empowered and rooted in positivity, and to create memorable, heart-warming experiences that will leave a lasting impression throughout their lives. I've found opportunities to be a mentor, speaking at schools, conducting presentations of change and choice, and volunteering to clean up my hometown of Fairfield California. Fortunate enough to be guided by the mentors in my life, I am constantly seeking ways to pay it forward.
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Amazon Front-Runner Award (Delivery Associate of the Year, DSF8 Warehouse) 2024
- Amazon Front-Runner Award (Delivery Associate of the Year, DSF8 Warehouse) 2025
References
- The Matt Garcia Foundation Non-profit (501c3): Raymond Courtemanche, Co-Founder, raymond@ffinest.org, (707) 310 4152
- Urban Partner Logistics (Amazon DSP): Yidan Branch Zhang, Owner, yidan@urbanpartnerlogistics.com, (510) 282 4878
- Urban Logistix (Amazon DSP): Chris, Lead Dispatch/Supervisor, (925) 437 2613
Comic book script-writing, drawing, reading
I've been a visual artist my entire life (drawing, painting, and crafting) but I got into writing five years ago in 2018. Since then, I've been reading and writing short stories and comic book scripts with the single desire to improve my craft. Creating stories is a hair-pulling experience but the result always reminds me of why I thoroughly enjoy the art as well as the process.
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