Zachery Mapes
Property Management
San Diego,USA
Summary
Community management expert with a proven track record in financial oversight and resident satisfaction enhancement. Skilled in Yardi software and conflict resolution, consistently maintaining a 95% occupancy rate and boosting revenue. Strong accounting abilities underpin a commitment to exceptional customer service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Acting Community Manager
Presidio at Rancho Del Oro
Oceanside, CA
03.2025 - Current
- Oversaw community operating budget with a focus on expense control and maximizing net operating income (NOI).
- Prepared and delivered monthly financial statements, occupancy summaries, and variance reports to ownership.
- Collaborated with the regional manager to develop annual budgets, forecasts, and capital expenditure plans.
- Led the leasing team to maintain an average 94% occupancy rate over six months.
- Balanced financial performance with resident satisfaction, sustaining 94% occupancy and a 52% renewal rate.
- Increased new lease and renewal trade-outs to 6.4% and 5.5%, respectively, optimizing rental income and revenue growth.
Assistant Community Manager
Presidio at Rancho Del Oro
Oceanside, CA
07.2024 - 03.2025
- Assisted in preparing and managing the community budget and ensuring financial goals were met.
- Responsible for approving all leasing files under Greystar policy and California law.
- Ensured compliance with lease agreements, fair housing regulations, Section 8, and Greystar policies to mitigate risk and maintain community standards.
- Assisted in achieving and exceeding leasing goals and maintained a 96% average occupancy over 10 months.
- Fostered positive resident relationships by addressing concerns promptly, resolving disputes, and enhancing overall living experiences.
- Assisted the Community Manager with daily unit pricing, AIRM and Ownership/TruAmerica calls.
Bookkeeper
Diega
San Diego
05.2023 - 06.2024
- Processed all Move-ins, Move-outs, and Final Move-out Statements under Greystar policy and California law.
- Screened and approved all leasing files in absence of the Assistant Community Manager.
- Responsible for accuracy and completion of Accounting Month End.
- Tracked and managed all, on average, 15 eviction and legal matters per California law.
- Processed and ensured accuracy for all invoices for the Property.
- Responsible for processing, storage, and accuracy of all payments made out to the Property.
- Helped resolve Resident conflicts and complaints while focusing on customer service.
- Filled in as Assistant Community Manager when absent.
Insurance Agent
World Financial Group, Inc.
San Diego
09.2018 - 08.2023
- Maintained high standards of customer service by building relationships with clients.
- Conducted research and identified market trends to develop better strategies for sales.
- Monitored changes in the insurance industry to stay compliant with relevant laws and regulations.
- Developed and implemented marketing strategies to boost sales and increase customer base.
- Approached potential clients by using direct marketing mailings and phone contacts.
Leasing Professional
Diega
San Diego
01.2023 - 05.2023
- Toured property with prospective tenants and provided a wealth of information in regards to its key features.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Proactively managed and tracked leads through various channels, including online inquiries, phone calls, and walk-ins, utilizing CRM software to ensure timely follow-ups and maximize conversion rates, resulting in 5% increase in occupancy rates.
Resident Services Coordinator
Diega
San Diego
08.2022 - 01.2023
- Assisted residents with transitioning into new living environments and maintained strong relationships with residents.
- Maintained all resident programs throughout the property.
- Help resolve resident conflicts and processed lease violations per Greystar policy.
- Monitored the parking program and ensured all resident's vehicles were properly registered per property policy.
- Provided outstanding customer service to anyone who walked-in or called the property.
Armory Chief
United States Marine Corps
San Diego
08.2009 - 09.2018
- Wrote and updated operating instructions to provide guidance for adherence to local policies and procedures depending on location of the unit and mission parameters.
- Responsible for security and accountability of $10 million in armory equipment.
- Directly supervised 14 Marines and offered extensive mentoring and training assistance.
- Enforced Marine Corps and OSHA safety standards for a Battalion consisting of over 800 Marines.
Education
Bachelor of Science - Operations Management
Southern New Hampshire University
Hooksett, NH09-2027
Skills
- Accounting
- Vendor Management
- Invoice Processing
- Accounts Payable
- Expertise in Property Management Systems Yardi and OneSite
- Fair Housing Policies
- Customer Service
- Leads Prospecting
- Payment Processing
- Conflict handling
- Experience with AI
Accomplishments
• Managed the sale of a 264-unit property.
• Completed the Rising Stars program with Greystar.
• Implemented paperless record keeping for a 264-unit property.
• RISE Mentor for Assistant Community Managers.
• Managed and executed the response for a property flood that affected 24 occupied units.
• Maintained delinquency of less than 5% for 8 months with a current delinquency of 2%.
• Implemented TourBuilderGo program to our Leasing Professionals.
• Completed the Rising Stars program with Greystar.
• Implemented paperless record keeping for a 264-unit property.
• RISE Mentor for Assistant Community Managers.
• Managed and executed the response for a property flood that affected 24 occupied units.
• Maintained delinquency of less than 5% for 8 months with a current delinquency of 2%.
• Implemented TourBuilderGo program to our Leasing Professionals.
Certification
Green Belt: Lean Six Sigma
Timeline
Acting Community Manager
Presidio at Rancho Del Oro
03.2025 - Current
Assistant Community Manager
Presidio at Rancho Del Oro
07.2024 - 03.2025
Bookkeeper
Diega
05.2023 - 06.2024
Leasing Professional
Diega
01.2023 - 05.2023
Resident Services Coordinator
Diega
08.2022 - 01.2023
Insurance Agent
World Financial Group, Inc.
09.2018 - 08.2023
Armory Chief
United States Marine Corps
08.2009 - 09.2018
Bachelor of Science - Operations Management
Southern New Hampshire University