Zachery McJunkin
Pelzer,South Carolina
Summary
Proven Marketing Specialist with a track record of elevating brand awareness for Indexx Printing through strategic social media management and innovative digital marketing campaigns. Excelled in customer research and project planning, enhancing customer engagement.
Overview
3
3
years of professional experience
Work History
Marketing Specialist
Indexx Printing
12.2022 - Current
- Oversee and manage our Social Media intern, while planning our social media calendar monthly and gathering info for all posts.
- Enhanced customer engagement and utilize email marketing campaigns.
- Gather statistics on email and postcard campaigns as well as gathering data on how well coupons perform each month
- Overseeing and updating all Google my Business accounts
- Managed cross-functional teams to successfully execute product launches and introducing new sample kits.
- Accompanying the sales team with campaigns driven towards what to sell
- Increased brand awareness by developing and implementing targeted marketing campaigns.
- Updated customer database and generated lists and counts for direct marketing projects.
- Worked closely with in-house design team to develop visuals for content.
Customer Service Representative
Growll.com
12.2021 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Marketing Intern
Integrated Media Publishing
05.2021 - 12.2021
- Assisted in the planning and execution of multiple events for the company.
- Compiled and managed event database
- Uploaded all articles and stories to all magazine websites each month.
- Enhanced social media engagement through regular posting and audience interaction.
Education
Bachelor of Science - Marketing
Anderson University
Anderson, SC12.2021
Media Broadcasting
Anderson School Districts 1 & 2 Career Center
Williamston, SC05.2017
Skills
- Social Media Management
- Digital Marketing
- Customer research
- Project Planning
- CRM Management
- Microsoft Office
- Google Suite
- Adobe Acrobat
- Hive
- Hootsuite
Timeline
Marketing Specialist
Indexx Printing
12.2022 - Current
Customer Service Representative
Growll.com
12.2021 - 12.2022
Marketing Intern
Integrated Media Publishing
05.2021 - 12.2021
Bachelor of Science - Marketing
Anderson University
Media Broadcasting
Anderson School Districts 1 & 2 Career Center
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