Zachery Osborne
Des Moines,IA
Summary
Dynamic Customer Communications Technician with Lumen Technologies, skilled in advanced troubleshooting and remote support. Enhanced network efficiency and customer satisfaction through effective diagnostics and problem resolution. Fostered teamwork by mentoring junior technicians, while maintaining meticulous documentation of service calls and installations. Proven ability to manage multiple tasks without compromising quality.
Communications professional with proven track record in maintaining and optimizing communication systems. Known for reliability, adaptability, and strong collaborative skills, consistently delivering quality results. Proficient in system diagnostics, technical support, and project management, ensuring smooth operations and client satisfaction.
Overview
26
26
years of professional experience
Work History
Customer Communications Technician/Tester
Lumen Technologies
Des Moines, IA
01.2000 - Current
- Tested equipment and circuits using various tools such as network diagnostic tools.
- Improved network efficiency by implementing and maintaining communication systems and equipment.
- Contributed to a positive work environment by sharing expertise with junior technicians, fostering teamwork and professional development within the department.
- Maximized productivity by effectively managing multiple tasks simultaneously without compromising quality or timeliness.
- Enhanced customer satisfaction by providing timely technical support for communication issues.
- Maintained accurate documentation of all service calls, installations, repairs, and upgrades for efficient record-keeping purposes.
- Expedited problem resolution through thorough diagnostics and root cause analysis techniques applied to various communication issues.
- Reviewed and interpreted facility orders, network design orders and circuit layout orders.
Education
Telecommunications Technician Certificate - Telecommunications
Henkels & McCoy Technical School
Toms River, NJ03-1999
Skills
- Remote support
- Troubleshooting
- Equipment installation and maintenance
- Configuration management
- Field installation
- Network configuration
- Fiber optics
- Testing procedures
- Telecommunications systems
- Advanced troubleshooting
- Troubleshooting and repair
- Network troubleshooting
Timeline
Customer Communications Technician/Tester
Lumen Technologies
01.2000 - Current
Telecommunications Technician Certificate - Telecommunications
Henkels & McCoy Technical School