Summary
Overview
Work History
Education
Skills
Awards
Projects
Timeline
Hi, I’m

Zachery Rayburn

Goldsboro

Summary

Innovative Communications Consultant offering distinguished understanding of reputation management and company communications. Dedicated to comprehensive management and planning detailed communication strategies for multi-tiered, international companies. Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
years of professional experience

Work History

Truist Financial

Communications Analyst
10.2022 - 01.2024

Job overview

  • Created and distributed press releases to local media outlets.
  • Ensured consistency in tone-of-voice across all written materials by developing a comprehensive style guide.
  • Trained junior team members on best practices in communication analysis techniques for consistent results across the department.
  • Fostered an open dialogue within the organization through effective facilitation of team meetings, workshops, and brainstorming sessions.
  • Conducted thorough media monitoring to stay abreast of industry trends and competitor activities, guiding proactive adjustments to company strategies.
  • Enhanced company communication strategies by analyzing data and implementing targeted improvements.
  • Optimized internal communications processes for increased efficiency and streamlined information flow.

Truist Financial

IT Support Specialist II
04.2020 - 10.2022

Job overview

  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Delivered virtual technical support for 75K+ employees.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
  • Optimized network performance with regular maintenance checks, software updates, and hardware upgrades.
  • Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.

Education

Barton College
Wilson, NC

Bachelor of Arts from Musical Theatre And Performance
05.2016

Wayne Community College

Associates in Arts For College Transfer
08.2014

Community College of the Air Force

Communications Electronics Systems
08.2014

Skills

  • US Air Force Veteran
  • Community Engagement
  • Crisis Management
  • Internal Communications
  • Multimedia storytelling
  • Photography
  • Web Content Management
  • Strategic Communication
  • MS Office
  • Corporate Communications
  • Community Management
  • Network support

Awards

  • Barton College 2016 Outstanding Player Award
  • Graduated Cum Laude
  • Airman Leadership Award
  • Senior Airman Below-the-Zone (Promoted 6 months early.)
  • Airman of the Quarter

Projects

Merger of Equals - Truist Financial, I was hired shortly after the start of a Merger of Equals between BB&T and Suntrust banks. During the Merger of Equals Project, I became a Subject Matter Expert in all related systems. 


Red Carpet Intern/New Hire Initiative- Truist Financial, I was hand selected as an IT Project Manager to facilitate the onboarding of both Truist Wealth and McGriff Insurance Summer Intern Program, totaling 300+ Interns in two months. 

Timeline

Communications Analyst

Truist Financial
10.2022 - 01.2024

IT Support Specialist II

Truist Financial
04.2020 - 10.2022

Barton College

Bachelor of Arts from Musical Theatre And Performance

Wayne Community College

Associates in Arts For College Transfer

Community College of the Air Force

Communications Electronics Systems
Zachery Rayburn