Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Zachery Tyson

Clinton,NC

Summary

Organized Delivery Coordinator adept at setting up deliveries and maintaining open communication between customers, drivers and dispatchers. Knowledgeable about compliance requirements for deliveries. Ready to bring 9 years of experience to a challenging new role with room for advancement.

Overview

10
10
years of professional experience

Work History

Delivery Coordinator

Lowes Home Improvment
Clinton, NC
07.2022 - Current
  • Coordinated, printed, and filed paperwork for each delivery.
  • Engaged with customers regarding delivery and merchandise requests.
  • Resolved issues related to incorrect or damaged shipments in a timely manner.
  • Used organizational skills and abilities with equipment to prepare shipping loads.
  • Performed quality control checks on products prior to being shipped out.
  • Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
  • Operated machines and equipment to complete work assignments or to assist coworkers.

Customer Account Representative

Rent-A-Center NPS
Wilmington, NC
07.2014 - 07.2022
  • Handled difficult situations with tact, diplomacy, and professionalism.
  • Resolved billing disputes with customers.
  • Explained the features, advantages, and benefits of products or services to customers.
  • Performed data entry tasks such as updating customer information in the system.
  • Developed strong relationships with customers through regular communication.
  • Offered assistance in resolving any issues related to customer accounts.
  • Transported and safely delivered items to prevent damage or loss.

Delivery/Catering Associate

Mission BBQ
Wilmington, NC
10.2017 - 07.2019
  • Greet guests upon arrival and provide them with menu information as needed.
  • Assist in loading, unloading catering vehicles before, after events.
  • Set up buffets with appropriate equipment and food items according to event specifications.
  • Monitor customer satisfaction throughout the duration of the event.
  • Maintain cleanliness of catering areas, including kitchen, dining room, and service areas.
  • Clean all cooking utensils, pots, pans and kitchen equipment after each use.
  • Collaborate with other staff members to ensure smooth delivery of services.
  • Organize catering supplies and verify inventory levels for upcoming events.
  • Perform table setup duties prior to meal service such as laying out cutlery, plates, glasses.
  • Serve food items at buffet tables or directly to guests ensuring accuracy of orders.
  • Deliver prepared meals to designated locations within specified time frames.
  • Maintain accurate records such as order forms, invoices for reference purposes.

Education

Some College (No Degree) - Early Childhood Education

Cape Fear Community College
Wilmington, NC

Some College (No Degree) - Criminal Justice

Cape Fear Community College
Wilmington, NC

Associate of Arts -

Sampson Community College
Clinton, NC

Skills

  • Shipping Procedures
  • Shipping Processes
  • Complaint Handling
  • Warehouse Operations
  • Forklift Operation
  • Route Planning
  • Schedule Coordination
  • Order Checks
  • Cash Handling Experience
  • Reading Comprehension
  • Problem-Solving Aptitude
  • Active Listening
  • Teamwork and Collaboration
  • Effective Communication
  • Relationship Building
  • Safety Procedures
  • Decision-Making
  • Multitasking
  • Self Motivation
  • Coaching and Mentoring

References

References available upon request.

Timeline

Delivery Coordinator

Lowes Home Improvment
07.2022 - Current

Delivery/Catering Associate

Mission BBQ
10.2017 - 07.2019

Customer Account Representative

Rent-A-Center NPS
07.2014 - 07.2022

Some College (No Degree) - Early Childhood Education

Cape Fear Community College

Some College (No Degree) - Criminal Justice

Cape Fear Community College

Associate of Arts -

Sampson Community College

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Zachery Tyson