Zach George
Summary
Results-driven leader with a proven ability to identify customer needs and provide outstanding service. Possesses excellent problem-solving, communication and interpersonal skills. Ability to handle multiple projects simultaneously with a high degree of accuracy while maintaining integrity and empathy. Demonstrates bilingual fluency in Spanish and has decades of international experience in over 40 countries.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Study Abroad Advisor
High Point University
02.2023 - Current
- Manage all exchange and affiliate semester abroad programs and serve as a Designated School Official (DSO)
- Consistently engage with students, parents, faculty, and staff
- Lead pre-departure orientations, conduct international risk assessments, process vendor payments, and facilitate course credit transfers, and speak at university events
- Serve on the Diversity and Fulbright Interview Committees
- Regularly use near native fluency in Spanish
- 2023 NCAIE Professional Scholarship award recipient
- Utilize Office 365, ViaTRM, SEVIS, Colleague, Slate, Unimarket, Workday, Blackboard, Clarity, and other software platforms.
Global Education Coordinator
High Point University
07.2021 - 02.2023
- Developed, coordinated, and advised over all faculty-led study abroad programs while maintaining strong relationships with students, parents, faculty, and staff
- Processed vendor payments, assisted in program budget planning, oversaw social media content, supervised student employees and regularly spoke at various campus events
- Served on the university Diversity Committee and Fulbright Interview Committees, served as a DSO, and advised the Global Student Association (GSA)
- Demonstrated on-site emergency response capabilities for multiple international programs
- Used bilingual abilities to facilitate communication with international providers and international students
- Received the 2021-2022 Student Government Association's Organization of the Year Award
- Utilized Office 365, ViaTRM, SEVIS, Colleague, Slate, Unimarket, Workday, Blackboard, Clarity, and other software platforms.
Co-Owner
Del Campo, LLC
04.2019 - 04.2022
- Imported specialty green coffee from micro-lot producers in Colombia and established lasting relationships with independent growers in multiple regions of the country
- Conducted annual site visits for quality control and to provide direct support of producers
- Conducted cold-call sales with retailers and maintained company financials
Instrument Operator
Encompass Surveying and Engineering
11.2019 - 07.2021
- Operated total stations, GPS, and robot systems for commercial and residential land development
- Analyzed aerial photography and engineering plats
- Drove a company vehicle throughout regions of NC
Assistant Manager, Tasting Room
Foothills Brewing
03.2019 - 10.2019
- Served beer at the main production facility, oversaw the scheduling of music acts and food trucks, placed all food and beverage orders, guided tours, and operated machinery
- Interviewed, trained, and supervised the tasting room staff
- Managed the facility in the absence of the general manager
Tasting Room Associate
Foothills Brewing
09.2018 - 03.2019
- Served the general public, independently guided tours in the brewing facility, and managed the facility in the absence of the general manager and assistant manager.
General Manager
Tanglewood Pizza Company
09.2016 - 09.2018
- Managed all restaurant operations to include payroll and hiring, supervised over 30 employees, and grew revenue
Tasting Room Associate
Foothills Brewing
04.2015 - 09.2016
- Provided customer service, guided tours, organized special events, and aided management at new facility
Federal Agent
U.S. Department of Homeland Security
12.2010 - 04.2015
- Enforced U.S Federal Code internationally and domestically
- Wrote comprehensive after action and intelligence reports
- Selected consistently for Special Mission Coverages and Team Lead, and served on the Field Office Focus Group
- Received multiple promotions for exceptionalism in the workforce, received a letter of commendation, and maintained a Top Secret security clearance.
Managing Bartender and Server
Ireland's Four Courts
01.2009 - 10.2010
- Managed bar duties ans waited tables in a high-volume full-service pub
- Trained new bar staff and waitstaff.
Environmental Education Consultant
Kid Power DC
03.2009 - 12.2009
- Designed a curriculum for use in after-school programs for inner-city youth, managed off-site after school programs, and participated in community service projects
Food Server
Coastal Kitchen
03.2008 - 01.2009
- Provided first-class customer service at a contemporary casual/fine-dining restaurant
- Received multiple exceptional performance reviews by the owners and was continually selected to serve VIP guests.
Program Manager
The Thomas Jefferson School
10.2006 - 03.2008
- Developed an advanced educational program and instructed classes to learning impaired students and honors students in both Spanish and English
- Independently updated an antiquated filing system into a digital format
English Instructor
Berlitz
02.2006 - 02.2007
- Taught English to university students and business professionals at all levels of comprehension
- Worked in a multilingual setting both onsite and offsite
ESL Instructor
Forsyth Technical Community College
11.2004 - 12.2005
- Taught multilevel ESL classes on a college campus and at business locations across North Carolina
- Worked with students of varying nationalities
Interpreter
Communication Access Partners
06.2004 - 12.2005
- Independently interpreted for native Spanish speakers at various private practices, public hospitals, private households, and government facilities across North Carolina
Closing Manager
Great Outdoor Provision Company
02.2004 - 12.2005
- Managed a team of up to six employees, processed daily financials, and solicited sales of outdoor gear and apparel
Interpreter and Guide
Politur
08.2002 - 12.2003
- Guided hiking excursions and horseback rides, and solicited lodging accommodations to a multinational client base
Instrument Operator
Greenhorne & O'Mara
01.2001 - 07.2002
- Acquired and analyzed geospatial data for both government and private contracts using theodolites, GPS equipment, aerial photography, and engineering plats
- Performed Phase 1 and Phase 2 archaeological excavations
- Supervised one employee
Field Instructor
University of North Carolina at Chapel Hill
06.2000 - 08.2000
- Instructed students in the use of GIS, theodolites, and GPS
- Surveyed archaeological site boundaries and artifact locations for Peruvian National Heritage Sites
- Analyzed mapping data and archaeological remains in a laboratory setting.
Laboratory Research Assistant
University of North Carolina at Chapel Hill
08.1999 - 05.2000
- Analyzed archaeological remains for graduate student research and performed data entry and data analysis
Education
Bachelor of Arts - Anthropology
University of North Carolina At Chapel Hill
Chapel Hill, NC05.2000
Bachelor of Arts - Geography
University of North Carolina At Chapel Hill
Chapel Hill, NC05.2000
Skills
- International Education
- Intercultural Communication
- Program Management
- Risk Management
- Customer Service
- Spanish
Certification
TEFL
Languages
Spanish
Native or Bilingual
Timeline
Study Abroad Advisor
High Point University
02.2023 - Current
Global Education Coordinator
High Point University
07.2021 - 02.2023
Instrument Operator
Encompass Surveying and Engineering
11.2019 - 07.2021
Co-Owner
Del Campo, LLC
04.2019 - 04.2022
Assistant Manager, Tasting Room
Foothills Brewing
03.2019 - 10.2019
Tasting Room Associate
Foothills Brewing
09.2018 - 03.2019
General Manager
Tanglewood Pizza Company
09.2016 - 09.2018
Tasting Room Associate
Foothills Brewing
04.2015 - 09.2016
Federal Agent
U.S. Department of Homeland Security
12.2010 - 04.2015
Environmental Education Consultant
Kid Power DC
03.2009 - 12.2009
Managing Bartender and Server
Ireland's Four Courts
01.2009 - 10.2010
Food Server
Coastal Kitchen
03.2008 - 01.2009
Program Manager
The Thomas Jefferson School
10.2006 - 03.2008
English Instructor
Berlitz
02.2006 - 02.2007
ESL Instructor
Forsyth Technical Community College
11.2004 - 12.2005
Interpreter
Communication Access Partners
06.2004 - 12.2005
Closing Manager
Great Outdoor Provision Company
02.2004 - 12.2005
Interpreter and Guide
Politur
08.2002 - 12.2003
Instrument Operator
Greenhorne & O'Mara
01.2001 - 07.2002
Field Instructor
University of North Carolina at Chapel Hill
06.2000 - 08.2000
Laboratory Research Assistant
University of North Carolina at Chapel Hill
08.1999 - 05.2000
Bachelor of Arts - Anthropology
University of North Carolina At Chapel Hill
Bachelor of Arts - Geography
University of North Carolina At Chapel Hill
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