Zachory Coleman
San Antonio,TX
Summary
Reliable and results-oriented professional re-entering the workforce, equipped with strong communication, organizational, and problem-solving skills. A thoughtful and strategic approach to work complements demonstrated leadership abilities and a commitment to accuracy and accountability while working independently. Adaptability and proactivity drive a robust work ethic, with a clear eagerness to deliver consistent, high-quality performance and pursue professional growth. Recently relocated to Texas, motivated to contribute effectively in a stable role after a period of personal reflection and goal alignment.
Overview
17
17
years of professional experience
Work History
Founder & CEO
Coleman Consulting, Cleveland, OH
Cleveland, OH
04.2012 - 09.2023
- Established strategic direction for consulting services, enhancing client engagement and satisfaction.
- Developed and implemented operational processes, improving service delivery efficiency across projects.
- Fostered relationships with key stakeholders, enhancing collaboration and driving project success.
- Secured sufficient funds to cover business obligations by tracking expenses and budgeting accurately.
- Led cross-functional teams in executing client initiatives, ensuring alignment with organizational goals.
Maintenance Manager
Accor Hotels (Red Roof Inn *Independence, OH*)
Independence, OH
03.2019 - 10.2022
- Managed preventive and corrective maintenance programs to ensure operational efficiency.
- Led a team of technicians in executing repairs and improvements across facilities.
- Developed and implemented safety protocols, enhancing workplace safety standards.
- Supervised employee performance, preventive maintenance, and safety.
Assistant Property Manager
The North Pointe Group (North Pointe Apartments)
Euclid, OH
02.2013 - 11.2018
- Managed tenant relations to enhance resident satisfaction and retention.
- Coordinated maintenance requests, ensuring timely responses and resolutions.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Escalated major issues to property manager for immediate remediation.
Customer Service Manager
AmeriFirst Home Mortgage, Independence, OH
Independence, OH
12.2009 - 09.2010
- Build, manage, and develop a customer service team comprised of 20 personnel, provide coaching and mentorship, conduct performance evaluations, and establish inclusive work cultures.
- Conducted regular performance reviews and set challenging goals for team members to drive motivation and improve service quality.
- Led customer service team to achieve high satisfaction scores through effective training and performance management.
- Followed through with client requests to resolve problems.
- Analyzed customer feedback to identify trends, driving initiatives for product improvements and service enhancements.
Security & Logistics Specialist, Team Leader, E3 Weapons Specialist
United States Army, Columbus, GA
Columbus, GA
05.2006 - 11.2009
- Led a team of security personnel in implementing dynamic security protocols to safeguard high-value assets and personnel.
- Conducted regular training sessions for staff to enhance security awareness and response capabilities.
- Coordinated logistics activities to ensure timely delivery of goods and equipment to designated locations.
- Coordinated logistics operations to support mission readiness and efficiency.
Education
OSHA, ACI Certification - Welding (MIG, TIG, STICK)
National Center for Construction Education
Grafton, OH06-2025
Bachelors of Science - Social Work
Cleveland State University
Cleveland, OH05-2016
Skills
- Project Management
- Organization Structuring
- Dependable and Result-Oriented
- Strategic thinking
- Ethics and integrity
- Communication
Timeline
Maintenance Manager
Accor Hotels (Red Roof Inn *Independence, OH*)
03.2019 - 10.2022
Assistant Property Manager
The North Pointe Group (North Pointe Apartments)
02.2013 - 11.2018
Founder & CEO
Coleman Consulting, Cleveland, OH
04.2012 - 09.2023
Customer Service Manager
AmeriFirst Home Mortgage, Independence, OH
12.2009 - 09.2010
Security & Logistics Specialist, Team Leader, E3 Weapons Specialist
United States Army, Columbus, GA
05.2006 - 11.2009
Bachelors of Science - Social Work
Cleveland State University
OSHA, ACI Certification - Welding (MIG, TIG, STICK)
National Center for Construction Education