Overview
Work History
Education
Skills
Timeline
Generic

Zachry Thompson

Warner Robins,US

Overview

28
28
years of professional experience

Work History

Customer Service Manager

Fulton Programming
Atlanta, GA
09.2021 - Current
  • Maintains customer satisfaction by providing problems-solving resources
  • Answers customers' questions
  • Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees
  • Created reports on customer feedback, complaints, and suggestions for management review.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Conducted research and reviewed findings to solve customer issues.

Insurance Customer Service Representative

Centene
Saint Louis, MO
01.2019 - 07.2021
  • Responded promptly to emails and phone calls from customers seeking assistance.
  • Investigated discrepancies between actual charges and expected premiums.
  • Utilized CRM software to document customer interactions, feedback, and resolutions.
  • Analyzed customer feedback to recommend product or process enhancements.
  • Assisted in the development and implementation of customer service policies and procedures.
  • Participated in team meetings and contributed to team goals and objectives.
  • Checked documentation for appropriate coding, catching errors and making revisions.

Correctional Officer

Georgia Department of Corrections
Macon, GA
03.2008 - 06.2018
  • Perform inspections and searches of physical premises and cells, checking for contraband and compliance with regulations; investigate and report unusual circumstances
  • Compose and prepare a variety of forms, logs, requests, records, reports, correspondence, and various other documents associated with daily responsibilities of position
  • Inspect cells and other areas to ensure adequate sanitation, prevent security breaches and halt the smuggling of contraband, such as weapons or drugs
  • Maintain order and discipline in programs, during meals and recreation periods
  • Wrote narrative reports describing events that have happened, such as confidential, incident, disciplinary, and special observation reports
  • Maintaining discipline in the prison facility
  • Provide customer service to the public, running prison dorms
  • Check inmate mail for possible contraband
  • Initiate disciplinary reports and maintained daily logs
  • Protect the public, inmates and officers instituting justice inside the institution
  • Log daily reports of inmate behavior
  • Communicated the duties, compensation, benefits and working conditions to all potential candidates
  • Assisted with maintaining a safe environment for employees and offenders
  • Scheduled and performed preventative and organizational working schedules for inmates
  • Provide live round supervision over the inmates during outdoor activities
  • Oversee the inventory and use of firearms and restraint equipment
  • Maintain control and discipline including use of physical restraint and restraining devices
  • Ensure there are no attempts to tamper any of escape routes

Insurance Agent

Midwest Insurance Corporation
Atlanta, GA
04.2003 - 11.2007
  • Establish professional relationships by using referrals and occupational groups to complete lists of prospects, determine clients' particular needs and financial situations by scheduling appointments, determine extent
  • Know many local businesses and families
  • Provide education and alternative solutions to seniors to improve situation regarding health insurance, long term care protection, final expense preparation, and achieving income and savings goals
  • Take care of most important assets
  • Look forward to helping clients protect the things
  • Help consider the insurance options that address unique needs
  • Take a look at overall coverage needs and create a plan
  • Call today for a free consultation
  • Help reevaluate and update policies as needs change over time

Insurance Agent

Government Employees Insurance Company
Macon, GA
11.2000 - 07.2003
  • Resolved customer inquiries and explain insurance coverage
  • Work with the customers
  • Handled each request to ensure customers were satisfied on the first call
  • Provide Clients with Effective Solutions
  • Handling in-bound customer contact
  • Handle policy needs and ensure that every customer interaction is completed
  • Completed Property and Casualty Licensing, licensed to sell Auto Insurance for 12 Southeast and Midwest states, worked in call center environment, handled 25 to 30 inquiry
  • Selling insurance, providing customer service, and helping with other projects associated with position
  • Sell auto insurance via telephone
  • Ensure proper price and risk
  • Evaluating Policies, advising policy holders, and insuring that were adequately covered by policies
  • Provided customer service for motorcycle policy holders
  • Starting up new auto insurance policies
  • Find and offer solutions based on need
  • Sold Home & Auto Insurance Policies on an inbound call basis

Data Entry Clerk

Checkcare Systems Inc
Macon, GA
09.1996 - 10.1999
  • Compile, sort and verify the accuracy of data before it is entered
  • Select materials needed to complete work assignments
  • Locate and correct data entry errors, or report them to supervisors
  • Maintain logs of activities and completed work
  • Load machines with required input or output media such as paper, cards, disks, tape or Braille media
  • Read source documents such as canceled checks, sales reports, or bills, and enter data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners
  • Store completed documents in appropriate locations
  • Compare data with source documents, or re-enter data in verification format to detect errors

Education

Associate Degree - Business Administration and Management

Georgia College & State University
08.1997

Skills

  • Verifying data accuracy
  • Collecting information
  • Administrative support specialist
  • Maintains confidentiality
  • AR/AP
  • Document processing
  • Meticulous attention to detail
  • Professional and mature

Timeline

Customer Service Manager

Fulton Programming
09.2021 - Current

Insurance Customer Service Representative

Centene
01.2019 - 07.2021

Correctional Officer

Georgia Department of Corrections
03.2008 - 06.2018

Insurance Agent

Midwest Insurance Corporation
04.2003 - 11.2007

Insurance Agent

Government Employees Insurance Company
11.2000 - 07.2003

Data Entry Clerk

Checkcare Systems Inc
09.1996 - 10.1999

Associate Degree - Business Administration and Management

Georgia College & State University

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Zachry Thompson