ANAYA MILLER
Warner Robins,GA
Summary
Detail-oriented administrative professional with over four years of experience in customer service, scheduling, and office support across diverse sectors, including healthcare, retail, and hospitality. Proven ability to manage high-volume workloads while maintaining confidentiality and facilitating effective interdepartmental coordination. Proficient in Microsoft Office and knowledgeable in medical terminology and administrative workflows, ensuring seamless operations. Additionally, a dedicated pet care expert recognized for delivering high-quality care tailored to individual needs, showcasing exceptional communication skills and a commitment to maintaining a safe and clean environment.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Sedgwick Claims
Warner Robins, GA
03.2024 - Current
- Manage a high volume of incoming calls, triaging requests and prioritizing urgent cases.
- Maintain detailed, confidential client records in compliance with company standards.
- Coordinate with multiple departments to resolve claims-related inquiries efficiently.
- Utilize Microsoft Office for documentation, scheduling, and report generation.
Pet Waste Removal Assistant
Family-Owned Pet Services
Georgia
01.2023 - Current
- Assisted with residential pet waste removal services for recurring clients.
- Maintained professionalism and reliability while servicing scheduled routes.
Private In-Home Pet Care Provider
Self-Employed
Georgia
01.2022 - Current
- Provided daily care including feeding, supervision, socialization, and exercise.
- Maintained a safe and organized environment for multiple pets.
- Managed scheduling and consistent client communication.
Sales Associate
Michael Kors
Locust Grove, GA
02.2023 - 03.2024
- Delivered personalized customer service to support product selection and purchases.
- Processed transactions and maintained inventory accuracy.
- Assisted in achieving store sales goals through proactive client engagement.
Front Desk Clerk
WoodSpring Suites
McDonough, GA
06.2020 - 12.2022
- Managed reservations, check-ins/check-outs, and occupancy reporting.
- Resolved guest concerns while maintaining high service standards.
- Coordinated with housekeeping and maintenance teams for efficiency.
Education
Bachelor of Science - Animal Behavior
Unity College
New Gloucester, MESkills
- Customer Service & Client Relations
- Appointment Scheduling & Calendar Management
- Microsoft Office (Word, Excel, Outlook)
- Electronic Record Systems
- Medical Terminology & Administrative Processes
- Multitasking in Fast-Paced Environments
- Data Entry & Documentation Accuracy
- Written & Verbal Communication
- Organization & Time Management
- Animal body language
- Animal empathy
- Pet grooming
- Small animal care
Timeline
Customer Service Representative
Sedgwick Claims
03.2024 - Current
Sales Associate
Michael Kors
02.2023 - 03.2024
Pet Waste Removal Assistant
Family-Owned Pet Services
01.2023 - Current
Private In-Home Pet Care Provider
Self-Employed
01.2022 - Current
Front Desk Clerk
WoodSpring Suites
06.2020 - 12.2022
Bachelor of Science - Animal Behavior
Unity College