Waheed Shah
Omaha
Summary
Dynamic customer service professional with extensive experience at Owns Inc, excelling in cash handling and conflict resolution. Proven track record of enhancing customer satisfaction and loyalty through effective problem-solving and team leadership. Skilled in transaction accuracy and maintaining confidentiality, ensuring operational excellence in high-volume environments.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Owns Inc -Shaheens Afghan Cuisine
03.2020 - 11.2025
- Delivered high-quality customer service in a fast-paced environment, addressing customer needs professionally and efficiently
- Handled cash, credit, and digital payments with accuracy; balanced register and resolved discrepancies
- Processed transactions while following established procedures and attention to detail
- Assisted customers with questions and concerns, resolving issues to maintain trust and satisfaction
- Maintained confidentiality when handling payments and customer information
Customer Service Representative & Manager
Owns Inc - Shahen Supermarket
03.2020 - 11.2025
- Provided exceptional customer service while supervising daily store operations in a high-volume retail environment
- Managed cash handling, register balancing, and end-of-day reconciliation with accuracy
- Resolved customer concerns professionally, ensuring satisfaction and repeat business
- Coordinated and supported staff to maintain efficient workflow and service standards
- Maintained compliance with store procedures, inventory organization, and operational accuracy
Education
GED -
Pen Foster Online
3133 W Frye Rd Suite 215, Chandler, AZ 85226Skills
- Customer Service & Client Relations
- Cash Handling & Reconciliation
- Attention to Detail
- Transaction Accuracy
- Problem Solving & Conflict Resolution
- Time Management & Multitasking
- Team Leadership & Supervision
- Confidentiality & Trust
- Point-of-Sale (POS) Systems
- Basic Financial Transactions
Languages
English
Native or Bilingual
Pashto
Native or Bilingual
Farsi
Native or Bilingual
Hindi
Limited Working
Timeline
Customer Service Representative
Owns Inc -Shaheens Afghan Cuisine
03.2020 - 11.2025
Customer Service Representative & Manager
Owns Inc - Shahen Supermarket
03.2020 - 11.2025
GED -
Pen Foster Online