Kayla Martin
Oceanside
Summary
Customer service professional with 3+ years of experience in a fast-paced auto body shop environment. Skilled in handling insurance claims, customer communication, scheduling, and administrative support. Known for strong organization, problem-solving, and the ability to manage multiple tasks while maintaining a positive customer experience. Seeking a stable Monday–Friday office or customer service role with growth opportunities.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Auto Body Shop
08.2023 - Current
- Communicate with customers to provide updates, answer questions, and ensure a smooth service experience
- Coordinate with insurance companies to process claims, verify information, and follow up on approvals
- Handle high-volume phone calls and emails in a professional and efficient manner
- Schedule appointments and manage workflow between customers, technicians, and service advisors
- Maintain accurate customer records and documentation
- Problem-solve customer concerns and escalate issues when necessary
- Support daily office operations including paperwork, data entry, and general administrative tasks
Education
Diploma -
Your High School Name
Skills
- Customer Service & Client Relations
- Insurance Claims Coordination
- Phone & Email Communication
- Scheduling & Organization
- Multitasking in Fast-Paced Environments
- Conflict Resolution
- Administrative Support
- Attention to Detail
- Customer service
- Active listening
- Data entry
- Critical thinking
Additional Experience
- Family Business Assistant
- (Briefly mention if you want)
- Assisted with general tasks and customer interactions
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Auto Body Shop
08.2023 - Current
Diploma -
Your High School Name