Gabriela Marquez
Watertown,United States
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
1
1
year of professional experience
Work History
Retail Associate
TJX Companies, TJmaxx
WALTHAM , MA
01.2024 - Current
- Greeted customers and provided excellent customer service.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Operated cash register to process payments from customers.
- Resolved customer complaints in a professional manner.
- Tracked inventory levels for restocking purposes.
- Organized backroom storage areas for efficient access to merchandise.
- Performed price checks on items requested by customers.
- Handled returns and exchanges according to company policy.
- Collaborated with team members to achieve sales targets and improve customer satisfaction.
- Helped customers by answering questions and locating merchandise.
Education
GED -
WATERTOWN HIGH SCHOOL
Watertown, MASkills
- Cash Register Operation
- Store maintenance
- Merchandise Display
- Customer Engagement
- Verbal and written communication
- Positive and engaging demeanor
- Sales proficiency
- Loss Prevention
- Cash Handling Accuracy
- Damaged goods processing
Languages
Spanish
Native/ Bilingual
Portuguese
Limited
Timeline
Retail Associate
TJX Companies, TJmaxx
01.2024 - Current
GED -
WATERTOWN HIGH SCHOOL
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