Summary
Overview
Work History
Education
Skills
Guitar Player and Song-Writer
Timeline
Generic

Zack Copeland

Bethany,Oklahoma

Summary

I am a multitasker with solid work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. I enjoy talking to people and making them feel welcome. I have the ability to be professional even in a tense situation and ability to keep a level-head. Having a great attitude in any situation is what I hold myself to. Easy-going and ready for whatever comes my way.

Overview

4
4
years of professional experience

Work History

Student Worker

UCO Student Engagement Office
Edmond, Oklahoma
08.2021 - Current
  • Took and followed detailed directions from others.
  • Worked in team environment to maintain high levels of productivity.
  • Answered phone calls and routed callers to appropriate personnel.
  • Maintained excellent customer service and positive attitude towards guest, customers and fellow teammates.
  • Greeted customers and guests warmly and offered immediate assistance.
  • Greeted incoming office visitors, answered questions and directed individuals to office locations.

Lead Server Trainer

Hideaway Pizza
Warr Acres, OK
06.2018 - 08.2021
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Observed participants and provided corrective measures for skill improvement.
  • Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
  • Presented training material with varied instructional methods to maintain attention of participants.

Education

Associate of Applied Science - Music Production

ACM@UCO
Oklahoma City, OK
12.2023

Skills

  • Customer Service
  • Verbal and Written Communication
  • Data Entry
  • Computer Skills
  • Telephone Etiquette
  • Friendly and Professional

Guitar Player and Song-Writer

I have taught myself guitar for over the last 2 years. It has been a great way to indulge in something I enjoy so much, as well as a way to work at self-discipline. I have appreciated music so much more after learning and my love for it only continues to develop. Song-writing came naturally with the guitar as well. It's hard to explain but writing songs just feels right for me. I like the ways you can tell a story with the lyrics, this story being your own or someone else's or completely made up and it's great! I like writing something that is moving to people, I like giving them a story that they can relate to or feel comforted by.

Timeline

Student Worker

UCO Student Engagement Office
08.2021 - Current

Lead Server Trainer

Hideaway Pizza
06.2018 - 08.2021

Associate of Applied Science - Music Production

ACM@UCO
Zack Copeland