Zack Fernandes
Summary
Dynamic professional with extensive experience in customer service and management, notably at Bread of Life. Excelled in enhancing guest experiences and streamlining operations. Proficient in multiple languages including fluent Portuguese and English, with a knack for adopting sales techniques. Demonstrated leadership by effectively managing teams and improving service delivery.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Bread of Life
06.2024 - 11.2024
- Worked taking orders, cleaning, helping in the kitchen, managing staff, days off, and keeping the team together for our shift
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained up-to-date knowledge of company products and services.
Waiter/Dishwasher
Omen Azen
10.2023 - 10.2024
- Served dishes, took orders and managed the delivery of each dish
- Worked that way for a year
- Helped cleaning the restaurant when in the kitchen
- Floor, walls and basement
- Prepared checks, itemizing total meal costs and taxes.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Manager
Petisco Brazuca
11.2024 - 01.2024
- Doing the same as early on Petisco, however managing my own booth, leaning new sales techniques and methods of making food
Waiter
Petisco Brazuca
03.2023 - 10.2023
- Served dishes, took orders and managed the delivery of each dish
- Worked that way for a year
- Helped cleaning the restaurant when in the kitchen
- Floor, walls and basement
Front Desk
Brooklyn Pet Spa
10.2022 - 02.2023
- Talked to customers, took payments, and managed dog's arrivals and departures
Education
High School Diploma -
Laguardia High School
New York, NY06-2024
Started High School, Until Transfer To The U.S - Mechanical Engineering
CEFET Maracanã
RJ08-2022
Skills
- Reception skills
- Reception services
- Telephone and front desk reception
- Guest reception
- Portuguese (fluent)
- English (fluent)
- Spanish (basics)
- Japanese (basic)
- Sales techniques
Additional Information
GPA: 3.6
References
References available upon request.
Timeline
Manager
Petisco Brazuca
11.2024 - 01.2024
Assistant Manager
Bread of Life
06.2024 - 11.2024
Waiter/Dishwasher
Omen Azen
10.2023 - 10.2024
Waiter
Petisco Brazuca
03.2023 - 10.2023
Front Desk
Brooklyn Pet Spa
10.2022 - 02.2023
High School Diploma -
Laguardia High School
Started High School, Until Transfer To The U.S - Mechanical Engineering
CEFET Maracanã
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