Trained on multiple forms of POS, (Dutchie, Aloha, Backoffice, TouchBistro, Toast, etc)
Microsoft Excel
IT Savvy
Zachary Jennings
Newport,MI
Summary
Proactive and goal-driven manager, with over 5 years of experience as a manager. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proficient Leader delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in keeping morale of the entire company at an all time high.
Overview
9
9
years of professional experience
Work History
Manager
Mint Cannabis
05.2022 - 01.2024
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, and ensuring high-quality service
- Improved marketing to attract new customers and promote business.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Maintained professional, organized, and safe environment for employees and patrons.
Server
Maverick's
08.2019 - 03.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Assistant General Manager
Xanterra
04.2015 - 07.2016
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
Education
High School Diploma -
Mason Senior High School
Erie, MI07.2012
Skills
- Operations Management
- Marketing
- Policy Implementation
- Staff Development
- Key Performance Indicators
Accomplishments
- Supervised team of 40 staff members.
- Achieved 1 million dollar monthly goals through effectively training staff members to be able to perform any task with zero complications, and ensure the morale and productivity of the store remain high.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Ability to allow others to see my work ethic, and create a hard-working environment through leading by example.
Software
Timeline
Manager
Mint Cannabis
05.2022 - 01.2024
Server
Maverick's
08.2019 - 03.2022
Assistant General Manager
Xanterra
04.2015 - 07.2016
High School Diploma -
Mason Senior High School
Similar Profiles
Sarah WrightSarah Wright
Budtender / Support at Mint CannabisBudtender / Support at Mint Cannabis
Austin RhotenAustin Rhoten
Inventory Manager/Purchaser at Broadway Cannabis Market/Mint Cannabis CO.Inventory Manager/Purchaser at Broadway Cannabis Market/Mint Cannabis CO.
Elizabeth HallElizabeth Hall
Packaging Operator at The Mint CannabisPackaging Operator at The Mint Cannabis