Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zack Jones

Springfield,MO

Summary

Results-driven management professional with 8 years of experience in optimizing processes and enhancing operational efficiency. Demonstrated expertise in analytical thinking and problem-solving, consistently overcoming challenges to drive continuous improvement. Proven track record of resolving customer issues effectively, poised to leverage skills in a dynamic information technology role.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Facilities Manager

James River Church
Ozark, Missouri
06.2023 - Current
  • Maintained cleanliness and presentation standards to increase appeal of facility.
  • Planned, administered and controlled budgets for equipment and supplies.
  • Oversaw vendor performance and contract execution.
  • Managed and directed facility staff by handling assignment delegation and timely completion.
  • Conducted regular inspections of equipment, buildings, grounds, and other areas to identify necessary repairs or improvements.

Sortation Manager

FedEx Ground
Springfield, MO
01.2020 - 01.2022
  • Led a team of 19 area and operations managers, supervising all aspects of daily dock activities for 350 employees.
  • Maintained operational compliance with safety and productivity standards.
  • Set strategic goals, and implemented teams and plans to achieve them.
  • Coached, mentored and trained team members in order to improve their job performance.

Pickup & Delivery Manager

FedEx Ground
Springfield, MO
08.2017 - 01.2020
  • Directed team in achieving objectives through effective leadership.
  • Managed contractual relationships with independent contractors, including conducting and documenting business discussions, conducting forums, and ensuring contractor compliance with the applicable agreement.
  • Advised senior management on decisions involving contractual relationships.
  • Ensured compliance with Department of Transportation regulations.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Operations Coordinator

FedEx Ground
Springfield, MO
07.2016 - 08.2017
  • Engaged with independent service providers on compliance and safety topics
  • Tracked and trended ISP performance metrics with daily follow-up positively impacting station Disputed Delivery KPI's

Technician

NuSource Financial Inc
Nixa, MO
01.2014 - 01.2017
  • Installed analog and digital security cameras
  • Built, repaired, and deployed Windows based security camera DVR systems

Operations Administrator

FedEx Ground
Springfield, MO
02.2015 - 07.2016
  • Facilitated efficient and timely AM dispatch operations for over 150 drivers
  • Organized and performed monthly departmental compliance audits and yearly regulatory compliance initiatives

Package Handler Trainer

FedEx Ground
Springfield, MO
06.2014 - 02.2015
  • Engaged new hires daily with an emphasis on safety and job performance metrics

PC Repair Clinic Technician

Ozarks Technical Community College
Springfield, MO
08.2014 - 01.2015
  • Troubleshot desktop and laptop software, and hardware issues.
  • Provided customers with technical support in person and via phone.
  • Installed new components or replaced defective parts to restore functionality.
  • Kept records of parts and equipment used in projects to update inventory.

Package Handler

FedEx Ground
Springfield, MO
05.2012 - 06.2014
  • Worked as part of a team in a fast paced environment to meet daily productivity and performance goals while maintaining a safe work environment

Education

Associate of Science - Network Technology

Ozarks Technical College
Springfield, MO
01.2014

Skills

  • Analytical thinker
  • Staff supervision
  • Problem Solver
  • Accuracy-focused
  • Detail-oriented
  • Self-starter
  • Independent worker
  • Fluent in Excel
  • Broad technological foundation

Certification

  • CompTIA A+ 2025 - 2028
  • Cisco CCENT 2014 - 2017

Timeline

Facilities Manager

James River Church
06.2023 - Current

Sortation Manager

FedEx Ground
01.2020 - 01.2022

Pickup & Delivery Manager

FedEx Ground
08.2017 - 01.2020

Operations Coordinator

FedEx Ground
07.2016 - 08.2017

Operations Administrator

FedEx Ground
02.2015 - 07.2016

PC Repair Clinic Technician

Ozarks Technical Community College
08.2014 - 01.2015

Package Handler Trainer

FedEx Ground
06.2014 - 02.2015

Technician

NuSource Financial Inc
01.2014 - 01.2017

Package Handler

FedEx Ground
05.2012 - 06.2014

Associate of Science - Network Technology

Ozarks Technical College
Zack Jones