Zack Jones
Springfield,MO
Summary
Results-driven management professional with 8 years of experience in optimizing processes and enhancing operational efficiency. Demonstrated expertise in analytical thinking and problem-solving, consistently overcoming challenges to drive continuous improvement. Proven track record of resolving customer issues effectively, poised to leverage skills in a dynamic information technology role.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Facilities Manager
James River Church
Ozark, Missouri
06.2023 - Current
- Maintained cleanliness and presentation standards to increase appeal of facility.
- Planned, administered and controlled budgets for equipment and supplies.
- Oversaw vendor performance and contract execution.
- Managed and directed facility staff by handling assignment delegation and timely completion.
- Conducted regular inspections of equipment, buildings, grounds, and other areas to identify necessary repairs or improvements.
Sortation Manager
FedEx Ground
Springfield, MO
01.2020 - 01.2022
- Led a team of 19 area and operations managers, supervising all aspects of daily dock activities for 350 employees.
- Maintained operational compliance with safety and productivity standards.
- Set strategic goals, and implemented teams and plans to achieve them.
- Coached, mentored and trained team members in order to improve their job performance.
Pickup & Delivery Manager
FedEx Ground
Springfield, MO
08.2017 - 01.2020
- Directed team in achieving objectives through effective leadership.
- Managed contractual relationships with independent contractors, including conducting and documenting business discussions, conducting forums, and ensuring contractor compliance with the applicable agreement.
- Advised senior management on decisions involving contractual relationships.
- Ensured compliance with Department of Transportation regulations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Operations Coordinator
FedEx Ground
Springfield, MO
07.2016 - 08.2017
- Engaged with independent service providers on compliance and safety topics
- Tracked and trended ISP performance metrics with daily follow-up positively impacting station Disputed Delivery KPI's
Technician
NuSource Financial Inc
Nixa, MO
01.2014 - 01.2017
- Installed analog and digital security cameras
- Built, repaired, and deployed Windows based security camera DVR systems
Operations Administrator
FedEx Ground
Springfield, MO
02.2015 - 07.2016
- Facilitated efficient and timely AM dispatch operations for over 150 drivers
- Organized and performed monthly departmental compliance audits and yearly regulatory compliance initiatives
Package Handler Trainer
FedEx Ground
Springfield, MO
06.2014 - 02.2015
- Engaged new hires daily with an emphasis on safety and job performance metrics
PC Repair Clinic Technician
Ozarks Technical Community College
Springfield, MO
08.2014 - 01.2015
- Troubleshot desktop and laptop software, and hardware issues.
- Provided customers with technical support in person and via phone.
- Installed new components or replaced defective parts to restore functionality.
- Kept records of parts and equipment used in projects to update inventory.
Package Handler
FedEx Ground
Springfield, MO
05.2012 - 06.2014
- Worked as part of a team in a fast paced environment to meet daily productivity and performance goals while maintaining a safe work environment
Education
Associate of Science - Network Technology
Ozarks Technical College
Springfield, MO01.2014
Skills
- Analytical thinker
- Staff supervision
- Problem Solver
- Accuracy-focused
- Detail-oriented
- Self-starter
- Independent worker
- Fluent in Excel
- Broad technological foundation
Certification
- CompTIA A+ 2025 - 2028
- Cisco CCENT 2014 - 2017
Timeline
Facilities Manager
James River Church
06.2023 - Current
Sortation Manager
FedEx Ground
01.2020 - 01.2022
Pickup & Delivery Manager
FedEx Ground
08.2017 - 01.2020
Operations Coordinator
FedEx Ground
07.2016 - 08.2017
Operations Administrator
FedEx Ground
02.2015 - 07.2016
PC Repair Clinic Technician
Ozarks Technical Community College
08.2014 - 01.2015
Package Handler Trainer
FedEx Ground
06.2014 - 02.2015
Technician
NuSource Financial Inc
01.2014 - 01.2017
Package Handler
FedEx Ground
05.2012 - 06.2014
Associate of Science - Network Technology
Ozarks Technical College
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