ZACK LENCI
Windermere,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Worked in hospitality and food industry for years with good training and diverse experiences.
Overview
8
8
years of professional experience
Work History
Food and Beverage Attendant
Walt Disney World Resort
Lake Buena Vista, FL
01.2026 - Current
- Providing exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Delivering exceptional customer service in fast-paced dining environments.
- Preparing and serving food and beverages to guests with attention to detail.
- Maintaining cleanliness and organization of dining areas and service stations.
Gelato Scooper
Vivoli il Gelato
Lake Buena Vista, FL
02.2025 - 06.2025
- Served gelato and sorbetto to customers with enthusiasm and accuracy.
- Assisted in restocking gelato flavors and toppings during busy periods.
- Maintained cleanliness of the serving area and equipment throughout shifts.
Food and Beverage Attendant
Universal Orlando Resort
Orlando, United States
11.2021 - 12.2024
- Delivered exceptional customer service in fast-paced dining environments.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Operated point-of-sale systems for processing transactions efficiently.
- Maintained cleanliness and organization of dining areas and service stations.
- Monitored inventory levels and restocked supplies during shifts.
Ice Hockey Referee
USA Hockey
Maitland, United States
01.2019 - 08.2022
- Enforced safety rules, ensuring player protection from injuries during gameplay.
- Enforced safety rules to protect players from game injuries.
- Inspected rink for debris and secured gates to maintain safe gameplay environment.
- Responded promptly to injuries, coordinating medical care and enforcing rules effectively.
Lifeguard
Aquatica Orlando
Orlando, United States
10.2021 - 11.2021
- Maintained proficiency in first responder skills such as First Aid and CPR to provide effective support to individuals in distress.
- Delivered friendly customer service to guests while promptly addressing concerns to enhance their experience.
- Monitored guest safety in and around swimming pool, ensuring a secure environment for all.
- Provided friendly customer service to guests and addressed concerns.
Education
High School Graduate - High School Diploma
Olympia High School
Orlando, FloridaSkills
- Customer service
- Point-of-sale operation
- Team collaboration
- Time management
- Dependable and Responsible
- Problem-Solving
- Active Listening
- Effective communication
Timeline
Food and Beverage Attendant
Walt Disney World Resort
01.2026 - Current
Gelato Scooper
Vivoli il Gelato
02.2025 - 06.2025
Food and Beverage Attendant
Universal Orlando Resort
11.2021 - 12.2024
Lifeguard
Aquatica Orlando
10.2021 - 11.2021
Ice Hockey Referee
USA Hockey
01.2019 - 08.2022
High School Graduate - High School Diploma
Olympia High School