Zachary Oliphant
Salisbury,MD
Summary
Dedicated Lead Pharmacy Technician with proven expertise in customer service, regulatory compliance, and inventory control. Committed to enhancing workflow efficiency and training junior staff to ensure quality patient care.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
CVS Pharmacy
Salisbury, Md
12.2013 - 04.2026
- Supervised daily pharmacy operations, ensuring compliance with safety and regulatory standards.
- Trained and mentored junior pharmacy technicians on medication dispensing processes and customer service protocols.
- Implemented workflow improvements, enhancing prescription accuracy and reducing wait times for patients.
- Managed inventory control, optimizing stock levels and minimizing medication shortages through effective ordering practices.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Pharmacy Technician
Target
Easton,md
09.2010 - 12.2013
- Dispensed medications accurately and efficiently, ensuring compliance with pharmacy regulations.
- Assisted customers in selecting over-the-counter products, providing exceptional service and support.
- Managed inventory levels, conducting regular stock checks to prevent shortages or expirations.
- Processed prescription orders using pharmacy management systems to maintain accuracy and efficiency.
- Mentored new technicians on operational procedures and best practices for medication dispensing.
Pet Care Manager
PetSmart
Eaton,md
02.2008 - 01.2010
- Supervised daily operations of pet care, ensuring high standards of animal welfare and customer service.
- Developed training programs for staff, enhancing knowledge of pet care best practices and service protocols.
- Implemented inventory management systems, optimizing stock levels for pet supplies and reducing waste.
- Coordinated scheduling for team members, improving workflow efficiency and maximizing resource utilization.
Store Manager
Blockbuster Video
Dover, De
03.2005 - 02.2008
- Directed daily operations to ensure efficient store performance and customer satisfaction.
- Trained and mentored staff to enhance service quality and operational efficiency.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Developed marketing strategies that increased foot traffic and boosted sales revenue.
Assistant Manager
GameStop
Salisbury, MD
04.1999 - 02.2005
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance customer service skills and product knowledge.
- Implemented inventory management practices to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends, informing strategic decisions for promotions and stock replenishment.
Education
High School Diploma -
Wicomico High School
Salisbury06-2001
Skills
- Problem-solving skills
- Pharmacy software proficiency
- Inventory control
- Order verification
- Prescription processing
- Insurance verification
- Regulatory compliance
- Insurance billing
- Team collaboration
- New hire onboarding
- Staff development
- Workflow optimization
- Point of sale systems proficiency
- Drug storage
- Data entry
- Employee training
- Customer service
- Certified pharmacy technician (cpht)
Certification
- CPhT - Certified Pharmacy Technician
- Licensed Maryland Pharmacy technician
- Licensed Maryland Vaccination Technician
- Licensed Virginia Pharmacy Technician
Timeline
Lead Pharmacy Technician
CVS Pharmacy
12.2013 - 04.2026
Pharmacy Technician
Target
09.2010 - 12.2013
Pet Care Manager
PetSmart
02.2008 - 01.2010
Store Manager
Blockbuster Video
03.2005 - 02.2008
Assistant Manager
GameStop
04.1999 - 02.2005
High School Diploma -
Wicomico High School