Zack Stanger
Clearfield,UT
Summary
Professional sales expert with a solid background in outbound sales strategies and customer engagement. Skilled in creating opportunities with leads, time management, persuasive communication, high conversion rates, and member satisfaction.
Overview
7
7
years of professional experience
Work History
Outbound Sales Advisor
America First Credit Union
09.2022 - Current
- Maintain a pipeline of loans and leads taken by phone, email, and text
- Help customers with purchasing/refinancing auto loans to add GAP, Mechanical breakdown protection, life, and disability insurance
- Often met and exceeded ancillary goals
- Am a top performer in several areas of the department
- Funded over $9 million in loans while being a top 2 performer in GAP and Mechanical breakdown protection sales
- Take loan applications and review credit reports
- Help analyze customers financial situations and help them consolidate their debt at a lower interest rate and payment
Inbound Sales Advisor
America First Credit Union
09.2021 - 09.2022
- Maintain a pipeline of a couple hundred loans taken by phone, email, and text
- Advise people on financial decisions that will best fit them
- Assist members on adding different kinds of insurance to their loans
- Help members save money by refinancing auto, personal, and RV loans and consolidating loans
Jr. Mortgage Processor
America First Credit Union
05.2018 - 09.2021
- Maintain mortgage loans to make sure they fund
- Actively update and upload necessary documents to keep the loan moving forward
- Contact insurance companies to update insurance policies
Teller
America First Credit Union
11.2017 - 05.2018
- Help members make all kinds of transactions with their account
- Advise members to apply for loans and sign up for America First Products
- Practice good customer service skills with all members
Education
Associates - General education
Weber State university
Bachelor of Science - Business Administration, Management
Western Governors University
Skills
- Clear oral expression
- Microsoft office proficiency
- Problem solving
- Phone skills
- Active listening
- Overcoming rejection
- Time management
- Management
- Objection handling
- Cross-selling techniques
- Calling on different types of leads
Timeline
Outbound Sales Advisor
America First Credit Union
09.2022 - Current
Inbound Sales Advisor
America First Credit Union
09.2021 - 09.2022
Jr. Mortgage Processor
America First Credit Union
05.2018 - 09.2021
Teller
America First Credit Union
11.2017 - 05.2018
Bachelor of Science - Business Administration, Management
Western Governors University
Associates - General education
Weber State university
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