Utilized problem solving skills to resolve customer disputes and complaints in a timely manner.
Maintained accurate records of daily box office operations including ticket sales, revenue reports, and attendance data.
Provided excellent customer service when assisting patrons with purchases or issues at hand.
Demonstrated proficiency in Microsoft Office Suite applications including Work, Excel, PowerPoint, Outlook, and Tessitura ticketing applications.
Assisted management in organizing promotional events for upcoming performances at the Paramount Theater and Opus Concert Café.
Followed established policies for handling confidential information concerning patron accounts.
Helped create a consistently engaging and welcoming environment for all who entered the building.
Served our community in supporting the performing arts.
Concession Stand Worker
Wehrenberg (now Marcus) Theaters
01.2014
Maintained a clean and safe working environment by adhering to health and safety standards, regulations, and procedures.
Restocked supplies such as napkins, condiments, and straws throughout the day for convenience of customers.
Provided accurate change back to customers based on payment received using basic math calculations quickly and accurately without calculator assistance.
Performed custodial duties of show rooms.
Childcare Assistant
Hand In Hand Early Care and Education Center
01.2024 - Current
Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Established positive relationships with parents through effective communication, fostering parental involvement in their children’s education.
Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.