Zack Taylor
Woodland,CA
Summary
Results-driven professional with extensive experience in customer service management and team training. Proven ability to optimize inventory levels and improve store operations, dedicated to delivering exceptional customer experiences and driving sales growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
Work History
Handyman
Self Employed
Woodland, CA
03.2025 - Current
- Performed various home repairs including plumbing, electrical, and carpentry tasks.
- Assessed customer needs and provided appropriate solutions.
- Resolved client issues promptly through effective communication and problem-solving skills.
Service Technician
Amos Metz
Woodland, CA
03.2021 - 11.2024
- Diagnosed equipment issues to ensure proper functioning and safety.
- Conducted routine maintenance on various machinery and tools.
- Educated customers on equipment usage and maintenance best practices.
Key Holder
Orchard Supply Hardware LLC
Woodland, CA
02.2006 - 09.2018
- Monitored inventory levels and replenished stock to maintain optimal product availability.
- Trained new staff on customer service protocols and product knowledge to ensure consistent customer experience.
- Organized product displays to enhance visual merchandising and attract customer attention.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
Manager
EB Games
Woodland, CA
09.2002 - 01.2006
- Trained and mentored staff, enhancing product knowledge and sales techniques for improved customer engagement.
- Managed daily store operations and ensured excellent customer service.
- Oversaw scheduling and staffing to maintain adequate coverage throughout peak hours.
- Analyzed sales data to identify trends, adjusting merchandising strategies to align with customer preferences.
- Implemented loss prevention measures, reducing shrinkage and strengthening store security protocols.
Fire Controlman
US Navy
Pascagoula, Mississippi
02.1998 - 05.2001
- Participated in on-call schedule to respond to requests for assistance after hours and on weekends or holidays.
- Ensured that all safety protocols were followed while operating or maintaining any type of weapon system.
- Created detailed reports outlining results from tests conducted on various components within the fire control system.
- Communicated effectively with other personnel involved in operations involving the use of weapons systems.
- Supervised junior personnel during training exercises involving operation or maintenance of weapon systems.
Education
Some College (No Degree) -
Yolo Community
Woodland, CASkills
- Staff training
- Inventory management
- Visual merchandising
- Effective communication
- Conflict resolution
- Complex Problem-solving
- Cross-functional team management
- Operations management
- Inventory control
- Customer relationship management
- Sales expertise
- Store opening and closing
- Project management
Timeline
Handyman
Self Employed
03.2025 - Current
Service Technician
Amos Metz
03.2021 - 11.2024
Key Holder
Orchard Supply Hardware LLC
02.2006 - 09.2018
Manager
EB Games
09.2002 - 01.2006
Fire Controlman
US Navy
02.1998 - 05.2001
Some College (No Degree) -
Yolo Community