Zack Turcotte
Los Angeles,CA
Summary
Accomplished Delivery Manager, adept in client relations and inventory management, significantly enhancing delivery efficiency and customer satisfaction. Leveraged problem-solving abilities and multitasking skills to streamline operations, achieving a notable increase in productivity. Experienced in material handling and shipping, committed to reliability and detail-oriented analysis.
Overview
12
12
years of professional experience
Work History
Delivery Manager
Kush Klinic
07.2020 - 12.2023
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Managed resources effectively to avoid unnecessary delivery delays.
- Implemented quality control measures for all deliveries, resulting in fewer errors and increased customer satisfaction.
- Supervised delivery staff and general productivity.
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks.
- Improved delivery efficiency by optimizing routes and scheduling for the team.
- Supported customers via telephone and email to handle escalations and product concerns.
Delivery Driver
Kush Klinic
01.2019 - 07.2020
- Completed on-time deliveries by choosing best and most efficient routes
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Production Manager
Topical Company
08.2018 - 03.2019
- Managed multiple projects concurrently, ensuring timely completion.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Sourced materials to keep up with production goals and meet customer demands.
- Created streamlined production schedules.
- Reduced waste and material costs by optimizing resource allocation and inventory management.
Owner/Operator
Self Employed
11.2014 - 08.2018
- Managed day-to-day business operations.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Implemented effective financial management practices, improving cash flow and profitability.
- Operated with safety and skill to avoid accidents and delays.
Warehouse Manager
Gokartsusa/ Gtc Industries
05.2013 - 11.2014
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained safe warehouse environment in compliance with OSHA safety standards.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
Customer Service Representative
Gokartsusa/ Gtc Industries
01.2012 - 05.2013
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Skills
- Detail-Oriented Analysis
- Inventory Management
- Client Relations
- Resource Management Efficiency
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Material Handling
- Shipping and receiving
Timeline
Delivery Manager
Kush Klinic
07.2020 - 12.2023
Delivery Driver
Kush Klinic
01.2019 - 07.2020
Production Manager
Topical Company
08.2018 - 03.2019
Owner/Operator
Self Employed
11.2014 - 08.2018
Warehouse Manager
Gokartsusa/ Gtc Industries
05.2013 - 11.2014
Customer Service Representative
Gokartsusa/ Gtc Industries
01.2012 - 05.2013
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