Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Zack Young

Eagle Mountain,UT

Summary

Hardworking, punctual, and able to work in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.

Overview

9
9
years of professional experience

Work History

Shop Owner

Everett & Shae
Eagle Mountain, UT
01.2023 - 01.2025
  • Received shipments of clothing items from vendors and verified order accuracy.
  • Identified opportunities for improving efficiency in processes related to stocking shelves.
  • Managed inventory levels of clothing items and ensured accuracy of orders.
  • Assisted customers with selecting the right clothing sizes and styles.
  • Maintained a clean and organized workspace for efficient operations.
  • Monitored customer feedback about products and services via online reviews.
  • Communicated with suppliers to ensure timely delivery of stock items.
  • Provided customer service by answering product questions and resolving issues.
  • Inspected returned merchandise for damage prior to restocking shelves.
  • Maintained records related to sales for store management.

Package Delivery Driver

Top Flight Logistics
Salt Lake City, UT
01.2020 - 12.2022
  • Loading packages into the truck and ensuring they are secure for transport.
  • Inspecting vehicles for mechanical items and safety issues, and perform preventative maintenance when necessary.
  • Verifying delivery addresses, obtaining signatures from customers, and providing direction to customers regarding package delivery.
  • Maintaining records of deliveries using automated systems or logbooks.
  • Delivering packages in a timely manner while adhering to all traffic laws and regulations.
  • Communicating with dispatch personnel to receive instructions on daily routes or individual deliveries.
  • Providing customer service by answering questions, handling complaints, and resolving issues related to delivery services.

Fulfillment Associate

Amazon
Salt Lake City, UT
10.2018 - 11.2021
  • Utilized shipping system software to verify all necessary files were uploaded to shipping delivery service.
  • Verified all items were matched to sales checks correctly for packing and shipment at close of each day.
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Accepted, processed and filled orders quickly and accurately.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Mentored newly hired employees on warehouse safety procedures and demonstrated proper operation of tools to avoid mishaps.
  • Prepared products for shipping according to company specifications.
  • Assembled boxes and stacked into columns for easy use by fellow packing and shipping team members.
  • Stacked, organized and palletized packages for efficient storage and movement.
  • Placed products on conveyors for final wrapping and shipment.
  • Identified unsafe materials within packages and notified proper personnel.
  • Accurately keyed in data for packages into computer system using handheld scanners.
  • Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
  • Monitored aisles and floor areas for neatness and organization to enable forklifts to effectively operate throughout warehouse.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Loading packages into the truck and ensuring they are secure for transport.
  • Inspecting vehicles for mechanical items and safety issues, and perform preventative maintenance when necessary.

Technician

Edge - Pest Control and Lawn Care
Provo, UT
10.2018 - 08.2019
  • Accomplished service goals of 200+ accounts per month representing $20, 000 in Revenue
  • Maintained below company standard cancellation rate by communicating and providing solutions to clients through the use of technical knowledge and pest management techniques
  • Learned computer database management software to update and create notes for all new and current customer service requests
  • Acquired Four professional licenses

Smart Home Technician

Vivint Smart Home
Provo, Utah
01.2017 - 08.2018
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Recommended optimal merchandise based on customer needs and desires.
  • Educated customers on product and service offerings.
  • Answered calls per to answer customer questions.
  • Delivered smart home equipment to customer locations.
  • Handled all delegated tasks, including Preinstall and complexation of payment/ install of equipment.
  • Achieved cost-savings by developing functional solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Lead Youth Mentor

Oxbow Academy
Mona, UT
01.2016 - 12.2017
  • Embraced teaching children of diverse educational, cultural and linguistic backgrounds.
  • Explored foundational learning concepts with students through hands-on activities, videos and class discussions.
  • Offered hands-on learning opportunities to develop student self-esteem and life skills.
  • Administered and graded class tests to evaluate student progress and comprehension.
  • Prepared, administered and graded daily work and tests to evaluate student's progress.
  • Referred to district standards to plan lessons and prepare students to take standardized assessments.
  • Provided positive feedback with emphasis on learning from mistakes to establish solid foundation for progress.
  • Improved student engagement by implementing student-centered classroom management techniques to foster academic curiosity.
  • Established and communicated clear learning objectives to foster student progress and academic performance.
  • Instructed students in standardized subjects, as well as general learning strategies and skills for social development and character.
  • Created collaborative environment in classroom where students worked together to support everyone's learning.
  • Delivered reading and writing experiences to students commensurate with respective stages of development.
  • Built relationships with students and guardians through active communication, positive feedback.
  • Cultivated classroom environment focused on inclusion and growth, fostering both social and academic development.
  • Delivered tutoring sessions to help students grasp complex concepts in one-on-one settings.
  • Maintained positive classroom culture through behavior management techniques.
  • Helped students learn to persevere with challenging tasks and build resilience for later educational efforts.
  • Guided students' guardians to various local resources.
  • Maintained positive classroom environments by reinforcing rules for behavior and relationship-building actions.

Education

Bachelor of Science - Animation And Game Development

Utah Valley University
Orem, UT
06-2024

Associate of Science - General Studies

Snow College
Ephraim, UT
12.2018

Skills

  • Problem-Solving
  • Critical Thinking
  • Flexibility
  • Communication
  • Teamwork
  • Organization
  • Creativity
  • Attention to Detail
  • Responsibility

Accomplishments

Won the 1st place gold medal for the animation project Scales at the Utah Valley University Digital Media showcase, 2024.

I served as the President of “Snow College Alumni Association” for the student body for the 2014- 2015 school year. I also be worked in the office for 10 hours a week at the start of the spring semester of 2015.

Timeline

Shop Owner

Everett & Shae
01.2023 - 01.2025

Package Delivery Driver

Top Flight Logistics
01.2020 - 12.2022

Fulfillment Associate

Amazon
10.2018 - 11.2021

Technician

Edge - Pest Control and Lawn Care
10.2018 - 08.2019

Smart Home Technician

Vivint Smart Home
01.2017 - 08.2018

Lead Youth Mentor

Oxbow Academy
01.2016 - 12.2017

Associate of Science - General Studies

Snow College

Bachelor of Science - Animation And Game Development

Utah Valley University

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Zack Young