Zack Zebley
Townsend,DE
Summary
Skilled in networking with industry professionals to build lead pipeline and increase client base. Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Overall goal is to apply operations, distribution and management experience to an industrial company. Experienced operations/warehouse manager and sales associate offering proven track record of working with customers to achieve solutions and drive company growth.
Overview
28
28
years of professional experience
Work History
Business Development Representative
Precision Concrete Cutting
03.2018 - 09.2024
- Increased client base by identifying potential customers and initiating strategic outreach.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
- Evaluate potential customers community sidewalks for displaced sidewalk panels and document for proposal purposes.
- Use proprietary software to upload findings and create bids and proposals for customers.
- Present final proposal with corresponding bid for customer review that would lead to a sale of services offered.
- Managed needs of more than 50 customers at once using strong prioritization and multitasking abilities.
Operations / Warehouse Manager
Giumarra International Berry LLC
01.2008 - 03.2018
- Arrange transportation for outbound orders eastern USA, container drayage and approve invoices
- Track and coordinate inbound arrivals to assure successful product flow and placement to customer
- Arrange customs documents for imported/exported product, BOL/OBL, customs invoice, certificate of sale, phytosanitary certificate from country of origin
- Allocate customer orders to assure quality assurance, based on Inspectors reports on product
- Managed daily warehouse tasks: loading and unloading trucks, building orders, shipping in AS400 system, scheduling maintenance on equipment and refrigeration units, ordering materials
- Create standard operating procedures and work directives for warehouse employees
- Manage the hiring, training and development of new employees
- Coordinate employee work schedules and vacation schedules
- Collaborate with sales team to execute strategies for rejected product
- Successfully organize and prepare for external food safety audit.
Quality Control Inspector
The Oppenheimer Group
01.2003 - 01.2008
- Category captain for pineapples, mangos, peppers, tomatoes and cucumbers.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Report quality of produce to commodity managers as well as growers and exporters.
- Directly involved in reporting and inspection process for various fruits.
- Supervise and coordinate the re-pack and reconditioning of many commodities.
- Inspect outbound orders to ensure quality, replacing pallets when necessary to reduce rejections
- Ensure customer satisfaction by delivering superior service and quality produce.
- Allocate orders for customer deliveries.
- Contribute to the development of standard operating procedures.
- Inspected incoming and outgoing materials for accuracy and quality.
- Investigated customer complaints related to product quality, working closely with manufacturing teams to resolve concerns swiftly.
- Supported continuous improvement initiatives by analyzing inspection data and recommending process adjustments for optimal quality control.
- Recorded inspection and test results on data sheets.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
Seamless Gutter Installation Supervisor
Mark’d Improvements/The Gutter Guys
01.1997 - 01.2003
- Installed and repaired seamless gutters, siding, sofit, facia and roofing.
- Responsible for onsite project completion of seamless gutter installation with up to 7 workers.
- Managed a team of technicians, providing guidance, support, and ongoing training to ensure their success.
- Worked on various construction projects such as additions, remodels and new construction.
- Resolved client concerns quickly and professionally, resulting in repeat business and referrals from satisfied customers.
- Reduced installation errors by conducting thorough site assessments prior to beginning projects.
- Increased team productivity through regular communication and coordination of project priorities.
- Streamlined inventory management processes, minimizing waste while ensuring availability of necessary materials on-site at all times.
- Utilized problem-solving skills proactively when faced with unforeseen challenges during installations.
- Enhanced customer satisfaction with timely and accurate installations, ensuring high-quality workmanship.
- Scheduled and oversaw maintenance, repair and installation activities.
- Utilized proper tools and materials to adhere to safety guidelines.
Education
OSHA Certified forklift and pallet jack operator
01.2010
Smith and Solomon Commercial Driver Training
01.2008
Appraiser Principles Courses 101 and 102, Appraiser Procedures Course 103 and 104, National Uniform Standards of Professional Appraisal Practice (USPAP), Standards of Principles and Ethics -
Maryland Association of Appraisers, Inc
01.2006
American Society of Home Inspectors (ASHI)
01.2002
James H. Groves High School
01.1993
Skills
- CRM Management
- Cold-calling
- Salesforce
- Relationship Building
- Problem Solving
- Motivational Worker
- Setting up for Success
- Pipeline Driven
- Maintaining the Work Flow
Phonenumbers
(302) 757-1216, (302) 357-8659
Home Construction
I recently renovated my entire home from the wall studs up. I bought a home that was in need of repair in spring of 2023 and removed all drywall, electrical wiring, plumbing, and boiler. Built back everything starting from removing walls to open up floor plan, new vinyl windows, new vinyl siding, new plumbing, new electrical wiring, new furnace with central air conditioning, new drywall, new kitchen cabinets, new and original hardwood flooring, new whole house trim and baseboard. Also stubbed in bathroom in basement for future finishing of basement into usable living space. This project is at it's final stage of completion now.
Timeline
Business Development Representative
Precision Concrete Cutting
03.2018 - 09.2024
Operations / Warehouse Manager
Giumarra International Berry LLC
01.2008 - 03.2018
Quality Control Inspector
The Oppenheimer Group
01.2003 - 01.2008
Seamless Gutter Installation Supervisor
Mark’d Improvements/The Gutter Guys
01.1997 - 01.2003
OSHA Certified forklift and pallet jack operator
Smith and Solomon Commercial Driver Training
Appraiser Principles Courses 101 and 102, Appraiser Procedures Course 103 and 104, National Uniform Standards of Professional Appraisal Practice (USPAP), Standards of Principles and Ethics -
Maryland Association of Appraisers, Inc
American Society of Home Inspectors (ASHI)
James H. Groves High School
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