Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Zackary Fellin

Newark,DE

Summary

Customer service professional with extensive experience at Wawa, excelling in complaint resolution and team supervision. Proven track record of enhancing customer satisfaction through effective problem-solving and team coaching. Skilled in inventory management and policy enforcement, consistently driving operational efficiency and fostering a positive team environment.

Overview

5
5
years of professional experience

Work History

Customer Service Supervisor

Wawa
Bear, Delaware
05.2024 - Current
  • Supervised customer service team in a fast-paced convenience store environment.
  • Trained staff on company policies and customer interaction best practices.
  • Resolved customer complaints to enhance satisfaction and loyalty.
  • Monitored daily operations to ensure smooth service delivery.
  • Implemented new procedures to improve efficiency in service processes.
  • Assisted management with inventory control and product displays updates.
  • Assisted customers with product inquiries and resolving complaints promptly and professionally.
  • Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
  • Supervised and trained customer service staff to ensure excellent customer service delivery.
  • Delegated work to staff, setting priorities and goals.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.

Team Supervisor

Wawa
Bear, Delaware
06.2023 - 05.2024
  • Supervised team members to ensure excellent customer service and satisfaction.
  • Resolved customer complaints professionally to enhance overall shopping experience.
  • Assisted in implementing safety protocols to promote a secure workplace.
  • Led team by answering questions and solving complex problems daily.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Coordinated daily operations, ensuring team adherence to company policies and procedures.
  • Established clear team goals aligned with company objectives, tracking progress regularly.

Customer Service Associate

Wawa
Bear, Delaware
02.2021 - 06.2023
  • Assisted customers with inquiries and provided product information.
  • Processed transactions accurately using point-of-sale systems.
  • Maintained cleanliness and organization of the service area.
  • Restocked shelves and ensured product availability for customers.
  • Educated customers on loyalty programs and promotions effectively.
  • Greeted customers and identified their needs.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Resolved customer inquiries in a timely manner.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Provided information about products and services available to customers.
  • Handled cash register operations accurately during peak times.

Camp Counselor

YMCA
Bear, Delaware
06.2020 - 08.2020
  • Supervised daily activities for campers to ensure safety and engagement.
  • Organized recreational games and team-building exercises for diverse groups.
  • Monitored camper behavior, addressing conflicts and promoting positive interactions.
  • Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
  • Encouraged camper participation in recreational activities through enthusiastic leadership style.
  • Enforced COVID-19 safety procedures and protocols before, during and post-camp to enhance wellness.

Education

High School Diploma -

William Penn Highschool
Newcastle, DE
05-2017

Skills

  • Customer service
  • Complaint resolution
  • Team supervision
  • Inventory management
  • Problem solving
  • Time management
  • Team management
  • Cash Handling
  • Team coaching
  • Upselling techniques
  • Policy enforcement
  • Team development
  • Delegating work
  • Customer escalations
  • Team building

Affiliations

3 years of college experience. 2 years at The College of Saint Rose and 1 year at the University of Delaware.

Timeline

Customer Service Supervisor

Wawa
05.2024 - Current

Team Supervisor

Wawa
06.2023 - 05.2024

Customer Service Associate

Wawa
02.2021 - 06.2023

Camp Counselor

YMCA
06.2020 - 08.2020

High School Diploma -

William Penn Highschool

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