Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Zackary Hall

Moultrie,GA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in telecommunications industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Business Systems Technician

Windstream Telecommunications
04.2023 - Current

Installed and maintained connections to provide business internet and phone systems. Took call-out to provide maintenance and repair intricate network equipment. Received hardware and correctly managed inventory.

  • Managed multiple projects simultaneously while maintaining a high level of quality control throughout each stage of the process.
  • Assisted in the development of strategic plans to align IT initiatives with overall business objectives and growth goals.
  • Installed and repaired copper and fiber lines to provide stable and reliable internet connections.

Customer Service Technician

Windstream Telecommunications
09.2021 - Current

Install internet and phone services into customers homes daily in a time efficient manner to satisfy their needs. Provide excellent customer service to make every customer I assist feel like they have received a personalized experience.


  • Communicate with customers and team members on a daily basis to provide the best service possible.
  • Trained staff on operating procedures and company services.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Buried Drop Technician

Windstream Telecommunications
05.2020 - 09.2021

Buried copper and fiber optic cables underground on customers premis to provide permanent and stable telecommunications services. used advisement from customer and locating other utilities to avoid damage to property.


  • Safely hauled and operated Vemeer drop plow on a daily basis
  • Communicated and worked closely with another tech on each job to ensure safety and productivity.
  • Trained numerous onboarding techs in Ga
  • Received GADOT medical certification

Pharmacy Technician

Convenient Care Pharmacy
05.2013 - 05.2020

Input prescriptions into pharmacy database and maintained customer records. Provided excellent customer service to customers. Maintained inventory and ordered medications for daily operations. Preformed the opening and closing money handling procedures properly.


  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Coordinated verification and filling of more than 200 daily prescriptions in high-volume store-front pharmacy environment.
  • Managed opening and closing duties for pharmacy.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.

Contractor's Assistant

Hall's Contracting And Construction
03.2008 - 04.2013

Assisted contractor with residential house construction and remodeling. safely operated woodworking tools on a daily basis to assist with construction.


  • Followed instructions from construction project managers and supervisors.
  • Assisted in renovations by, performing light demolition and painting and installing additions.
  • Operated variety of power tools and hand tools.

Education

High School Diploma -

Colquitt County High School
Norman Park, GA
05.2016

Skills

  • Pole Climbing
  • Customer Feedback
  • Outbound Calls
  • Reading Comprehension
  • Splice Cable
  • Equipment Installation
  • Customer Data Confidentiality
  • Document and Records Management
  • Customer Needs Assessment
  • New hire on boarding training

Certification

Trained and CPR certified

Timeline

Business Systems Technician

Windstream Telecommunications
04.2023 - Current

Customer Service Technician

Windstream Telecommunications
09.2021 - Current

Buried Drop Technician

Windstream Telecommunications
05.2020 - 09.2021

Pharmacy Technician

Convenient Care Pharmacy
05.2013 - 05.2020

Contractor's Assistant

Hall's Contracting And Construction
03.2008 - 04.2013

High School Diploma -

Colquitt County High School

Trained and CPR certified

Zackary Hall