Avery Wilson
Owosso
Summary
Highly qualified fiber and copper service technician with experience in the telecommunications industry looking to utilize acquired skills while increasing knowledge and experience within the field.
Overview
13
13
years of professional experience
Work History
Sales and Service Technician II
Frontier Communications
01.2024 - Current
- Promoted cross-selling opportunities and services to existing customers to drive revenue and achieve conversion rates.
- Input customer sales information into POS system to process orders.
- Utilized consultative sales approach to offer products to meet customer needs.
- Customized service offerings based on individual customer needs while maintaining adherence to company policies.
- Achieved consistent positive feedback from customers through exceptional communication and interpersonal skills.
- Demonstrated expertise in both sales and technical aspects, contributing to a well-rounded skillset that drove results across all areas of responsibility.
- Used Software to maintain company database with essential account and sales information.
- Showcased adherence to MDOT and OSHA regulations while operating all company equipment
- Displayed excellent understanding of both fiber and copper systems and tools, including but not limited to DSLAMs, MXU systems, and Fiber Hubs and terminals
- Exhibited proficiency of copper and fiber systems during execution of daily responsibilities including repairs, installs, and various types of trouble tickets
Aerial Construction Crew Lead
Daystarr Communications
01.2021 - Current
- Install aerial and unground fiber in a safe and timely manner
- Read blueprints and construct new builds according to industry standards
- Collaborate with other crews to plan and execute fiber optic network expansions and upgrades
- Safely move cables from one pole to another, ensuring compliance with electrical codes and rectifying any safety violations
- Excellent Customer service experience
- 4 years of bucket truck operation experience
- 4 years of pole climbing experience
- Extensive knowledge and experience involving aerial and underground fiber optic network construction and maintenance
- Fiber splicing equipment familiarity including fiber cleaver and fusion machines
- Performed pole transfers with cables up to 600 pair copper as well as install down guys, anchors, and sidewalk anchors
- Ability to climb poles and ladders while working in various weather conditions
- Experienced with cable lashing
- Proficient in interpreting aerial permits
- Equipment Operation: John Deere 27D Excavator, Vermeer D10X15 S3 Directional Drill, Vermeer D20x22 S3 Directional Drill, Vermeer Vacuum Excavator, Vermeer LM40 Walk beside Cable Vibratory Plow
09.2012 - 05.2016
Education
Certication - Electrical Utility Lineworker
Lansing Community College
Owosso, MI08.2021
Highschool Diploma -
Bob Jones University
Greenville, SC05.2016
Skills
- Excellent Customer service experience
- Bucket truck operation
- Pole climbing
- Aerial and underground fiber optic network construction and maintenance
- Fiber splicing equipment familiarity
- Pole transfers
- Installing down guys
- Installing anchors
- Climbing poles and ladders
- Working in various weather conditions
- Cable lashing
- Interpreting aerial permits
- Fiber and copper installs for residential and business customers
- Collaboration with multiple departments during troubleshooting processes
- Brief experience dealing with Frontier troubleshooting interfaces like MTPN, Simpl, and VQC
Timeline
Sales and Service Technician II
Frontier Communications
01.2024 - Current
Aerial Construction Crew Lead
Daystarr Communications
01.2021 - Current
09.2012 - 05.2016
Certication - Electrical Utility Lineworker
Lansing Community College
Highschool Diploma -
Bob Jones University
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