Zackary Lucas
San Diego,CA
Summary
Proactive Branch Manager with extensive experience in branch operations management and customer service. Successfully improved customer satisfaction and branch profitability through effective sales strategies and resource allocation. Skilled in employee development, financial management, and relationship building, bringing strong leadership and problem-solving abilities to drive continuous improvement and achieve business goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Branch Manager
POOLCORP
01.2013 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Education
High School Diploma -
Wai'anae High School
Waianae, HI07.2009
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Attention to Detail
- Excellent work ethic
- Team Supervision
- Relationship Management
- Team Player
- Sales management
- Product Training
- Friendly
- Approachable
Timeline
Branch Manager
POOLCORP
01.2013 - Current
High School Diploma -
Wai'anae High School
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