Summary
Overview
Work History
Education
Skills
Timeline
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Zackary Martinez

Silver City,NM

Summary

Proven retail professional with a track record of enhancing customer satisfaction at Walmart through exceptional service and empathy. Skilled in order processing and effective communication, I excel in fast-paced environments, ensuring both team efficiency and customer engagement. Achieved a significant increase in repeat business by prioritizing customer needs and maintaining high store standards.

Overview

7
7
years of professional experience

Work History

Retail Worker

Walmart
08.2017 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
  • Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
  • Quality Check orders to ensure customer satisfation.
  • Organize customer online order quickly and efficiently.

Education

High School Diploma -

Del Norte High School
Albuquerque, NM
05-2014

Skills

  • Customer service
  • Patience and empathy
  • Reliability and punctuality
  • Relationship building
  • Cash handling accuracy
  • Store maintenance
  • Stock replenishment
  • Product knowledge expertise
  • Order processing
  • Problem-solving
  • Time management
  • Effective communication
  • Customer engagement

Timeline

Retail Worker

Walmart
08.2017 - Current

High School Diploma -

Del Norte High School

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Zackary Martinez