Zackary Payne
Boise,ID
Summary
Dynamic hospitality professional with extensive experience at The Grove Hotel, excelling in guest relations. Known for exceptional communication and crisis management skills, I consistently ensure guest safety and satisfaction while leading teams effectively. A quick learner with a strong background in customer service and conflict resolution, I thrive in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
The Grove Hotel
Boise, ID
10.2023 - 03.2026
- Coordinated daily hotel management tasks, including staff supervision and guest relations.
- Communicate with the next MOD through verbal and written pass-downs.
- Reported any discrepancies immediately upon discovering them.
- Kept records of room availability and guest accounts, manually or using computers.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Answered guest inquiries, recommending shopping, dining or entertainment.
Education
High school diploma - undefined
Eastside High School
Lancaster, CASkills
- People person
- Customer service
- Microsoft Word
- Microsoft Excel
- Cash handling
- Attention to detail
- Team leadership
- Training staff
- Crisis management
- Oral and written communications
- Daily reporting
- Front desk operations
- Housekeeping
- Safety and security procedures
Certification
Driver's License
Timeline
Front Desk Supervisor
The Grove Hotel
10.2023 - 03.2026
High school diploma - undefined
Eastside High School