Hardware
Zackary Phillips
Warehouse Associate
Fort Worth,TX
Summary
Authorized to work in the US for any employer
Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate lifts up to 50 pounds. Experienced Customer Service Representative with over 2 years of experience in Food Service . Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic Computer Technician eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Troubleshooting and Problem-Solving and training in Hardware . Motivated to learn, grow and excel in the IT Industry.
Overview
2
2
Certifications
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Warehouse Associate
JCPenney
Haslet, TX
09.2020 - Current
- Employee of the month 12/20.
- Sorting and routing merchandise.
- Picking, labeling, and scanning, as required.
- Familiarity with use of warehouse equipment and inventory systems.
- Ability to determine which prescribed steps to take to process problem cartons and to resolve identified discrepancies.
- Able to independently solve problems and create solutions., Experienced problem solver- which is detail oriented and requires prioritization of goal expectations in a timely manner, while still maintaining accuracy of the job.
- Proficient in internal ticketing system and resolving quality issues in a timely manner.
- Trained and managed on-boarding of new employees.
- Maintained inventory.
- Organized inventory into appropriate areas and departments.
- Trained in ensuring quality of product.
- Maintained exceptional customer service standards.
- Maintained inventory according to company procedures.
- Ensured a positive customer experience.
- Standardized procedures for internal product regulation.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Operated PC and RF-based computer systems for inventory management.
Computer Tester
SMS InfoComm Corporation
Grapevine, TX
01.2020 - 09.2020
- Motherboard and hardware troubleshooting.(USB, Video Input, BIOS, power) Able to prioritize work accordingly.
- Assembled and dissembled various laptop and desktop models.
- Request part orders for replacement parts.
- Able to maintain and keep equipment in functional condition.
- Organized by part number and model number in working area Created documentation on various motherboard models.
- Able to prep inbound pallets for processing of motherboards.
- Able to meet board production expectations.
- Prepared outbound motherboards for export into warehouse via Excel.
- Created tickets to ensure quality of processing motherboards when going outbound.
- Created macros to facilitate in ease of product readiness.
- Examined motherboards for defects or issues, reported problems quickly and maintained high levels of accuracy.
- Disposed of unsound and unsafe materials, products and equipment to prevent inappropriate reuse.
Fulfillment Associate
Amazon Fulfillment Associates
Haslet, TX
01.2017 - 01.2020
- Cross-trained new associates on essential job functions and procedures, including picking and filling orders for all warehouse products.
- Operated frequency scanners to track shipment progression and input data into shipping system.
- Followed procedures at all times for personal and team safety.
- Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
Cashier/Customer Service
Arby's
Keller, TX
02.2015 - 12.2016
- Assisted customers in finding or locating items on menu as needed.
- Handled guest complaints and concerns as needed.
- Met customers expectations on a daily basis.
- Fast and accurate at assessing orders, and prioritizing as needed Handled cash transactions Knowledgeable on menu items and food preparation.
- Prepared and expedited food orders to support waitstaff and other team members.
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
- Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Accommodated patrons with allergies and dietary restrictions by adjusting preparation methods or ingredients and confirming accuracy of meals.
Education
Bachelor of Science - Network Operations And Security
Western Governors University
Salt Lake City, UT 05.2021 - Current
High School Diploma -
Central High School
Keller, TX 09.2010 - 06.2014
Skills
Customer service expert
Certification
Comptia A+ (In Progress)
Interests
Software
Networking
Security
Linux
Timeline
Comptia A+ (In Progress)
05-2021
Bachelor of Science - Network Operations And Security
Western Governors University
05.2021 - Current
Google IT Support Professional
12-2020
Warehouse Associate
JCPenney
09.2020 - Current
Computer Tester
SMS InfoComm Corporation
01.2020 - 09.2020
Fulfillment Associate
Amazon Fulfillment Associates
01.2017 - 01.2020
Cashier/Customer Service
Arby's
02.2015 - 12.2016
High School Diploma -
Central High School
09.2010 - 06.2014
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