ZACKERY A ALFARO
Lubbock,Texas
Summary
I have always believed In hard work and building an enjoyable work environment. I am goal oriented and look for any way to improve my daily skills in the work I'm involved in. I welcome constructive criticism and enjoy working in part of a team effort towards an objective, while at the same time building healthy relationships with customers and those around me.
Overview
9
9
years of professional experience
Work History
Delivery Driver
DoorDash
Lubbock, TX
06.2020 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Fostered positive working relationships with regular customers.
Customer Success Specialist
Wells Fargo & Company
Lubbock, TX
10.2016 - 05.2020
- Handle various accounting transactions
- Provide friendly and professional customer service
- Manage statistics like average handle time, accountability, schedule adherence and customer experience survey scores
- Help customers identify fraud and unfamiliar activity on their accounts
- Assist customers in finding the right types of accounts that best suit them for their current situation
- Clarify any misunderstandings or questions from customers about certain aspects of banking.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Internet And Phone Customer Service Representative
Convergys Corporation
Lubbock, TX
06.2015 - 08.2016
- Assist customers with any issues concerning their internet and phone services
- Assist customers with billing and accounting issues
- Manage statistics like average handle time, schedule accountability, and customer service survey metrics
- Always provide and excellent customer service experience with every customer
- Meet weekly and monthly sales goals for products and services.
Assistant Manager
Subway
Lubbock, TX
06.2013 - 06.2015
- Lead the night and day time shift teams to ensure proper communication throughout the work day
- Ensure all employees are following policy and procedure and are in uniform
- Make sure all customers are served in a timely manner and with great customer service
- Verify all employee duties are carried out correctly
- Run the store in Managers absence, as well as make schedules and maintain sale structure and inventory
- Make and receive truck orders as well as commissary and Coke orders
- Coordinate meetings with the staff and the store manager about certain issues and improvements.
Associate
PEACE OF MIND AUTO
Lubbock, TX
05.2012 - 09.2012
- Manual Labor including fence building and concrete work
- Organized lawn care for customers
- Remodeling old housing
- Salvaging and scrapping old cars for materials and parts.
Education
High School Diploma -
Coronado High School
Skills
- Customer Service specialist
- Cash handling expertise
- Self-sufficient
- Multi-tasking
- Goal-oriented
- Team driven
- Consumer banking specialist
- Fast work pace
- Always looking to improve current and new skills
Timeline
Delivery Driver
DoorDash
06.2020 - Current
Customer Success Specialist
Wells Fargo & Company
10.2016 - 05.2020
Internet And Phone Customer Service Representative
Convergys Corporation
06.2015 - 08.2016
Assistant Manager
Subway
06.2013 - 06.2015
Associate
PEACE OF MIND AUTO
05.2012 - 09.2012
High School Diploma -
Coronado High School
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