Zackery Alfaro
Lubbock
Summary
I have always believed In hard work and building an enjoyable work environment. I am goal oriented and look for any way to improve my daily skills in the work I'm involved in. I welcome constructive criticism and enjoy working in part of a team effort towards an objective, while at the same time building healthy relationships with customers and those around me.
Overview
14
14
years of professional experience
Work History
Delivery Driver
DoorDash
04.2025 - Current
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and use GPS technology to make deliveries.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Successfully deliver food and retail items while maintaining high customer satisfaction, completing over 4,400 deliveries
Business Consumer Sales
AT&T
01.2025 - 04.2025
- Build a network of business owners that rely on you for direct contact for business needs.
- Answer 15-30 calls per day, and track cases from previous customers.
- Meet monthly sales goals for Wireless, Wire-line and Internet products.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Track and ensure previous sales go through successfully.
- Meet adherence and attendance goals to maintain productivity.
TEAM LEADER
VXI
06.2023 - 12.2024
- Foster a professional environment for my team and the site as a whole.
- Opened a brand new Campaign for the call center under Hertz Emergency Roadside and assisted with training, and coordinating to the client needed changes or fixes with existing processes.
- Ensure the team is in compliance with regulations set by VXI such as dress code, clean desk policy, and possible security risks.
- Coach agents on improvement for call handling and how to navigate systems, handle difficult calls, and achieve progress with existing skills.
- Keep daily documentation on graded cases, work place occurrences, and individual improvements needed.
- Coordinate with a international network to ensure site productivity and statistical goals are being met.
- Meet daily with other team leads, management, and agents to discuss goals and changes to current policies and procedures.
- Provide and receive critique to continue improving the quality of service we provide to our customers.
CALL CENTER REPRESENTATIVE
VXI
07.2022 - 12.2024
- Assisting with services such as Satellite TV, and Emergency Roadside service.
- Troubleshoot issues with Television, and vehicle maintenance.
- Adhere to following statistic requirements such as survey scores, call handle time, schedule adherence and productivity ratings.
- Provide excellent customer service on every call and always have the customers best interest in mind.
- Follow regulations for call handling from start to finish.
- Be open to receive critique and improvement on all aspects of the job.
DELIVERY DRIVER
DoorDash
06.2020 - 07.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Fostered positive working relationships with regular customers.
CUSTOMER SUCCESS SPECIALIST
Wells Fargo & Company
10.2016 - 05.2020
- Handle various accounting transactions.
- Provide friendly and professional customer service.
- Manage statistics like average handle time, accountability, schedule adherence and customer experience survey scores.
- Help customers identify fraud and unfamiliar activity on their accounts.
- Assist customers in finding the right types of accounts that best suit them for their current situation.
- Clarify any misunderstandings or questions from customers about certain aspects of banking.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
INTERNET AND PHONE CUSTOMER SERVICE REPRESENTATIVE
Convergys Corporation
06.2015 - 08.2016
- Assist customers with troubleshooting their internet and phone services.
- Assist customers with billing and accounting issues.
- Manage statistics like average handle time, schedule accountability, and customer service survey metrics.
- Always provide an excellent customer service experience with every customer.
- Meet weekly and monthly sales goals for products and services.
ASSISTANT MANAGER
Subway
06.2013 - 06.2015
- Lead the night and day time shift teams to ensure proper communication throughout the work day.
- Ensure all employees are following policy and procedure and are in uniform.
- Make sure all customers are served in a timely manner and with great customer service.
- Verify all employee duties are carried out correctly.
- Run the store in Manager's absence, as well as make schedules and maintain sale structure and inventory.
- Make and receive truck orders based on inventory available in store.
- Coordinate meetings with the staff and the store manager about issues and improvements.
ASSOCIATE
PEACE OF MIND AUTO
05.2012 - 09.2012
- Manual Labor including fence building and concrete work.
- Organized lawn care for customers.
- Remodeling old housing.
- Salvaging and scrapping old cars for materials and parts.
- Documenting work orders and organizing paperwork.
Education
HIGH SCHOOL DIPLOMA -
Coronado High School
Lubbock, TX05.2013
Skills
- Commercial Driving
- Team Leader experience
- Customer Service Specialist
- Exceptional written and verbal communication skills
- Problem-solving
- Organizational
- Adaptability
- Thrive in a fast paced environment
Timeline
Delivery Driver
DoorDash
04.2025 - Current
Business Consumer Sales
AT&T
01.2025 - 04.2025
TEAM LEADER
VXI
06.2023 - 12.2024
CALL CENTER REPRESENTATIVE
VXI
07.2022 - 12.2024
DELIVERY DRIVER
DoorDash
06.2020 - 07.2022
CUSTOMER SUCCESS SPECIALIST
Wells Fargo & Company
10.2016 - 05.2020
INTERNET AND PHONE CUSTOMER SERVICE REPRESENTATIVE
Convergys Corporation
06.2015 - 08.2016
ASSISTANT MANAGER
Subway
06.2013 - 06.2015
ASSOCIATE
PEACE OF MIND AUTO
05.2012 - 09.2012
HIGH SCHOOL DIPLOMA -
Coronado High School