Zackery Christie
Saint Augustine,FL
Summary
Detail-oriented PC Support Specialist skilled in hardware troubleshooting, software installation, and technical documentation. Proven ability to enhance customer satisfaction through effective issue resolution and collaborative support.
Overview
6
6
years of professional experience
Work History
PC Support Specialist
Tropical Shipping
Riviera Beach, Florida
09.2024 - 09.2025
- Diagnosed hardware and software issues for end-user systems.
- Configured and installed new computer systems, printers and other peripheral devices.
- Provided technical assistance to staff with desktop applications such as Microsoft Office Suite.
- Documented support requests and resolutions in ticketing system.
Manager
uBreakiFix
01.2021 - 09.2024
- Performed equipment repairs on mobile devices, computer hardware, and software systems
- Provided technical support to customers in-store
- Conducted software troubleshooting and installations
- Assisted with retail sales related to repair services
- Maintained professional, organized, and safe environment for employees and customers
Computer Repair Technician
uBreakiFix
08.2019 - 01.2021
- Diagnosed and repaired computers, cell phones and tablets.
- Researched and identified problems with electronics and advised staff and clients on plans of action.
- Enhanced customer satisfaction by providing timely and efficient repair service.
- Collaborated with team members to complete complex repairs.
Education
AS - Digital Media
Indian River State College
Stuart, FLSkills
- Hardware troubleshooting
- Software installation
- Printer setup
- Technical documentation
- Time management
- Ticketing systems
Timeline
PC Support Specialist
Tropical Shipping
09.2024 - 09.2025
Manager
uBreakiFix
01.2021 - 09.2024
Computer Repair Technician
uBreakiFix
08.2019 - 01.2021
AS - Digital Media
Indian River State College