Summary
Overview
Work History
Skills
Timeline
Generic

Zackery Hess

Clinton,UT

Summary

Seasoned professional with a robust background in logistics and retail management, notably at Smith's Food and Drug. Excelled in enhancing operational efficiency and fostering customer satisfaction, leveraging expertise in vehicle inspection and relationship building. Achieved significant sales goals through strategic leadership and meticulous attention to safety and compliance standards.

Overview

15
15
years of professional experience

Work History

Dump Truck Driver

Wind River Excavation
Woods Cross, UT
01.2025 - Current
  • Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
  • Delivered construction materials such as asphalt, gravel, sand or dirt to work sites as directed by supervisor.
  • Attended mandatory safety meetings and reviewed all relevant safety protocols prior to operating any vehicle.
  • Followed established routes and time schedules in order to meet customer delivery requirements.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.

Truck Driver

Smith's Food and Drug Distribution Center
Layton , Utah
09.2024 - 01.2025
  • Operated truck to transport trailers to and from DC docks for loading, unloading and storage purposes.
  • Maintained accurate records and logs and reported discrepancies immediately to professionals.
  • Performed daily pre-trip inspections on all assigned vehicles to ensure safe operation.
  • Executed dock operations by switching trailers and equipment to and from docks.
  • Initiated yard checks to maintain inbound and outbound dock and staging areas.

Store Manager

Smith's Food and Drug
West Valley, UT
10.2022 - 09.2024
  • Responsible for the overall day-to-day operations of the store including continuous development of effective store associates to achieve desired sales goals, and EBITDA results
  • Assess daily the stores ability to exceed customer satisfaction for ease of shopping, including Full, Fresh and friendly and overall cleanliness of the store
  • Assist teams in planning, implementation and execution of the merchandising plan to achieve/ exceed weekly, period, and quarterly sales goals
  • Working closely with DSD Vendors to maintain in-stock, backroom controls and sales floor merchandising
  • Provide timely feedback to department heads and associates on individual and department performance
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
  • Ensure I create an atmosphere where my customers love to shop, and my associates love to work

Operations/Assistant Manager - HR

Smith's Food and Drug
Bountiful, UT
03.2017 - 10.2022
  • Assisted team members with delivering friendly, knowledgeable service to every customer by applying Customer First fundamentals and corrective action strategies
  • Managed a team of 350 associates, while generating more than $1,700,000 in weekly sales revenue
  • Helped with writing and executing schedules and delegating assignments to meet coverage and service demands
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
  • Met or surpassed business targets on a regular basis through strategic employee engagement and exceptional customer Service
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Provided customer service by going above and beyond for the customer, and my associates
  • Organizing stock and planning/ executing merchandising plans
  • Monitored security and handled incidents calmly
  • Conducted Center store inventories once per year, and perishable inventories once a month
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries
  • Maintained high levels of organization in store by directing customers and replenishing merchandise

Grocery Manager

Smith's Food and Drug
Layton, UT
01.2014 - 03.2017
  • Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflow
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers
  • Kept team operations in strict compliance with workplace standards and food safety requirements to maintain optimal protections
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion
  • Supervised creation of exciting merchandise displays to catch attention of store customers

Dairy Manager

Smith's Food and Drug
Ogden, UT
10.2009 - 10.2014
  • Restocked cases with new merchandise and removed expired items for proper disposal
  • Performed general housekeeping in the dairy department and cleaned and sanitized all work areas
  • Answered questions from customers and discussed new products placed in dairy cases
  • Delegated tasks and gave direction to a team of 5 employees within the dairy department

Water Truck Driver

Major Drilling Group International
Salt Lake City , Utah
01.2012 - 08.2013
  • Inspected truck before and after trips, ensuring all safety regulations were followed.
  • Conducted daily DOT pre-trip inspections according to set checklist.
  • Completed day-to-day duties accurately and efficiently.
  • Maneuvered the truck into tight spaces on drill sites.
  • Provided support services such as fueling machines, loading and unloading material.
  • Transported materials, supplies, and equipment to the job site as needed.
  • Mobilized and demobilized rural and remote drilling worksites under tight timelines.

Skills

  • Relationship building and management
  • Staff scheduling
  • Customer relations
  • Goals and performance
  • Order processing
  • Customer experience
  • Vendor management
  • Sales and marketing
  • Merchandising expertise
  • Oral and written communication
  • Sales techniques
  • Safety Awareness
  • 5S standards
  • Yard layout knowledge
  • Efficient maneuvering
  • Load securing
  • Trailer maneuvering
  • Vehicle inspection
  • Yard switching
  • Hazardous materials handling
  • Safe driving practices
  • Transportation safety
  • Air brake certification
  • Tanker and hazmat endorsements
  • Doubles and triples
  • Class A commercial Driver's license
  • Clean MVR
  • Hazardous materials endorsement

Timeline

Dump Truck Driver

Wind River Excavation
01.2025 - Current

Truck Driver

Smith's Food and Drug Distribution Center
09.2024 - 01.2025

Store Manager

Smith's Food and Drug
10.2022 - 09.2024

Operations/Assistant Manager - HR

Smith's Food and Drug
03.2017 - 10.2022

Grocery Manager

Smith's Food and Drug
01.2014 - 03.2017

Water Truck Driver

Major Drilling Group International
01.2012 - 08.2013

Dairy Manager

Smith's Food and Drug
10.2009 - 10.2014

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Zackery Hess