ZACKERY MCDANIEL
Boone,NC
Summary
Experienced in data communications, data recovery, and disaster recovery. Detail-oriented professional consistently praised for diligence by peers. Trusted by teammates to assist in achieving company goals. Excellent communication, interpersonal, and creative thinking skills. Strong organizational and multitasking ability. Ambitious individual with a natural aptitude for technology. Eager to leverage abilities to successfully fill vacancy at your company. Ready to apply knowledge and skills to any challenge.
Overview
4
4
years of professional experience
Work History
Senior IT and Communications Technician
Dougnet Computer Consulting
10.2023 - Current
- Coordinated installation of new users and relocations of existing users.
- Installed and configured new devices and system components.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Responded to service requests during and after business hours.
- Implemented training programs to improve knowledge and skills of new technicians.
- Provided training to customers to enhance use and understanding of network systems.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
IT Technician
Dougnet Computer Consulting
08.2020 - 08.2022
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office PCs, networks and mobile devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Configured systems according to prescribed software and hardware frameworks.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Bachelor of Science (B.S.) In Computer Science -
Appalachian State University
05.2023
Skills
- Information Security
- System Administration
- Wireless Networking
- Training and mentoring
- Disaster Recovery Planning
- VoIP Systems
- Network Troubleshooting
- Server Management
- Installing equipment
- Educating customers
- Web development
Accomplishments
Comp TIA A+ Certified
Awards
The Order of the Chevalier from Cuthbertson High School
Timeline
Senior IT and Communications Technician
Dougnet Computer Consulting
10.2023 - Current
IT Technician
Dougnet Computer Consulting
08.2020 - 08.2022
Bachelor of Science (B.S.) In Computer Science -
Appalachian State University
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