Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zackery Pope

Belleair Bluffs,Florida

Summary

Dynamic maintenance and customer service professional with experience at HEB Grocery Store and Applebee's Grill + Bar. Proven ability to enhance operational efficiency through proactive equipment inspections and exceptional guest relations. Skilled in complaint resolution and point-of-sale operations, consistently delivering high-quality service and maintaining health standards.

Overview

5
5
years of professional experience

Work History

Maintenance

HEB Grocery Store
Taylor, TX
01.2024 - 07.2024
  • Performed preventive maintenance of equipment.
  • Reduced maintenance downtime through proactive equipment inspections and preventive maintenance.
  • Monitored daily operations for efficiency and maintenance issues.
  • Performed general maintenance and light cleaning of showroom.

Server

Applebee's Grill + Bar
Taylor, TX
01.2023 - 12.2023
  • Provided exceptional customer service in a fast-paced dining environment.
  • Assisted guests with menu selections and dietary restrictions to enhance dining experience.
  • Processed food and beverage orders efficiently using point-of-sale system.
  • Maintained cleanliness and organization of dining areas to meet health standards.

Server

Seahorse Restaurant
Pass A Grille, FL
09.2019 - 07.2021
  • Collaborated with kitchen staff to ensure timely delivery of meals to customers.
  • Trained new servers on restaurant policies, procedures, and customer service techniques.
  • Resolved guest complaints promptly to maintain high satisfaction levels.
  • Upsold promotional items and specials, contributing to increased sales revenue.
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Education

Associate of Science - Hospitality

St. Petersburg College
Clearwater, FL

Skills

  • Customer service
  • Team collaboration
  • Quality assurance
  • Inventory management
  • Performing maintenance
  • Basic maintenance
  • Point-of-sale operation
  • Table management
  • Complaint resolution
  • Equipment inspection
  • Health standards compliance

Timeline

Maintenance

HEB Grocery Store
01.2024 - 07.2024

Server

Applebee's Grill + Bar
01.2023 - 12.2023

Server

Seahorse Restaurant
09.2019 - 07.2021

Associate of Science - Hospitality

St. Petersburg College