Zackery Shaw
Columbus,Ohio
Summary
Professional with a comprehensive background in client relations and territory management. Known for driving operational success and achieving high client satisfaction through effective evaluations. Proven ability to work collaboratively within teams and adapt to evolving requirements while utilizing strong analytical and communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guru Field Representative
Brooks Running
04.2023 - Current
- Lead and manage the overall field support efforts for Brooks at both Specialty and National accounts located within the territory
- At all accounts, support the Sales and Marketing teams with product launches, in-store merchandising, and creative grassroots programs
- Collaborate with Sales management and Marketing on the success of National Account sell-through programs/in-store promotions. All Gurus are accountable for an established sell-through goal for a pre-determined store base within their respective territory
- Educate and motivate the retail associates, runners, and relevant affiliates about Brooks technology and product leadership via brand/product clinics, drop-in visits, and events
- Complete weekly field notes with information about visits, clinics, and events, while also providing relevant product and competitor feedback
Deputy Sheriff
Wood County Sheriff's Office
10.2021 - 04.2023
- Built excellent rapport and working relationships with the community to build trust and improve upon communication.
- Organized criminal documents such as logs, records, reports, and agendas to streamline processing and improve traceability.
- Observed jail and inmate activity to maintain order and safety.
- Served warrants efficiently while maintaining strict adherence to legal guidelines and procedures.
- Assisted in the training of new deputies, sharing knowledge and experiences to help them excel in their roles.
- Enforced traffic laws, contributing to noticeable decrease in traffic violations and accidents in jurisdiction.
Club Director
Anytime Fitness
07.2020 - 10.2021
- Develop and nurture relationships with prospective members through outreach calls, appointment setting, and club tours
- Developed comprehensive budget plans for optimal resource allocation, maintaining financial stability and growth.
- Enhanced club membership by implementing innovative marketing strategies and hosting engaging events.
- Cultivated a positive work environment through effective team-building activities and motivational leadership techniques.
- Conducted regular performance evaluations of staff members, providing constructive feedback on areas of strength as well as opportunities for growth improvement.
- Established strong relationships with community partners to increase club visibility and promote collaboration opportunities.
Retail Operations Manager
Starbucks
05.2018 - 07.2020
- Sets clear expectations, delegates and communicates key responsibilities and practices to associate managers to ensure smooth flow of operations within the store overall and across zones
- Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals
- Established strong relationships with vendors to secure favorable pricing terms for merchandise procurement while maintaining quality standards.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Optimized store layout for better product visibility, leading to increased cross-selling opportunities and higher average transaction values.
Juvenile Probation Officer Intern
Williams County
09.2017 - 06.2018
- Nurture and develop relationships with youth and families by engaging with them in their homes, neighborhoods, and schools
- Appears in Court to provide case information and present recommendations as required
- Maintains caseload of youth on probation; meets regularly with youth and families, assists and counsels youth as ordered by the Court; implements Court Orders; files probation violations; appears in Court to testify; assists in devising case plans for youth; determines risk level of youth; assists in making recommendations to the Court
Store Manager
Starbucks
01.2017 - 05.2018
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Recruited, hired, and trained personnel
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Barista
Starbucks
07.2016 - 01.2017
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Adhered to strict food safety guidelines when preparing food items such as sandwiches, pastries, or salads for customers'' enjoyment.
- Collaborated with team members to deliver timely and accurate orders during peak hours.
Education
Insurance
Hondros College
Toledo10-2021
High School Diploma -
Bryan Middle School/High School
Bryan, OH06.2018
Skills
- Interpersonal skills
- Adaptability
- Analytical thinking
- Relationship building
- Organizational skills
- Problem-solving abilities
Certification
- Law Enforcement Automated Data System (LEADS) Certification
- Property and Casualty License - Ohio Department of Insurance.
- Life and Health Insurance License - Ohio Department of Insurance.
Accomplishments
- Operations Manager of the Year-2019
- Ohio Salesperson of the Year-2021
Timeline
Guru Field Representative
Brooks Running
04.2023 - Current
Deputy Sheriff
Wood County Sheriff's Office
10.2021 - 04.2023
Club Director
Anytime Fitness
07.2020 - 10.2021
Retail Operations Manager
Starbucks
05.2018 - 07.2020
Juvenile Probation Officer Intern
Williams County
09.2017 - 06.2018
Store Manager
Starbucks
01.2017 - 05.2018
Barista
Starbucks
07.2016 - 01.2017
Insurance
Hondros College
High School Diploma -
Bryan Middle School/High School
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