Zackery Sheldon
Barista Trainer
Salem,OR
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in assisting the customers needs. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and accuracy when it comes to getting product out. Articulate, and energetic with exemplary passion for developing relationships, and cultivating partnerships.
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Barista Trainer
Starbucks
Harrisonburg, Salem, VA, OR
01.2021 - Current
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Taught proper procedures and strategies for success to new employees.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled cash and processed payments accurately to avoid errors.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Front End Cashier
Burlington
Salem, OR
07.2020 - 01.2021
- I was responsible for running the cash register in an accurate and timely manner
- I was also helping assist the customers with anything they need, keeping the customers satisfied and having a great shopping experience is our main goal.
- Helped customers complete purchases, locate items and join reward programs. I also met credit card and loyalty standards by engaging with the customers.
- Maintained organized and orderly front end and removed carts, baskets and debris.
- Processed credit card, EBT and gift certificate payments with electronic computer system.
- Operated register system to process new purchases, item returns and merchandise exchanges.
- Worked closely with shift manager to solve problems and handle customer concerns.
Seasonal Cashier
Journeys
Salem, OR
10.2019 - 01.2020
- My resonsibility at Journeys was to connect with people and drive sales while also assisting the individuals needs and personal style
- I was also responsible for keeping the back stock room organized so we would be able to find anything promptly.
- Worked flexible schedule and extra shifts to meet business needs.
Courtesy Clerk
Fred Meyer
Salem, OR
11.2018 - 03.2019
- I was responsible for helping keep the front end of the store neat, and organized
- I would run carts and clean the front end of the store in order to make everyones shopping experience easy.
- Assisted customers with large purchases by carrying items to vehicles.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Restocked and organized merchandise in front lanes.
- Returned unwanted items to correct store locations and restocked shelves.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
Education
School Diploma -
Winema High School
Salem, OR 09.2013 - 03.2017
Skills
Interpersonal Communication Skills
Ability to stay focused and complete the tasks on hand
Ability to work well withPOS system operations
Customer assistance
Exceptional customer service
Menu memorization
Beverage preparation
Food preparation and safety
Coffee expertise
Leadership experience
Affiliations
Member of the IB international Baccalaureate
program
Volunteer
- Santiam Gleeners, Scio, OR
- Democratic Party of Virginia
Timeline
Barista Trainer
Starbucks
01.2021 - Current
Front End Cashier
Burlington
07.2020 - 01.2021
Seasonal Cashier
Journeys
10.2019 - 01.2020
Courtesy Clerk
Fred Meyer
11.2018 - 03.2019
School Diploma -
Winema High School
09.2013 - 03.2017