Zackery White
Chapel Hill,TN
Summary
Accomplished Assistant Manager with a proven track record at French's Shoes & Boots, enhancing customer satisfaction and streamlining operations. Expert in sales expertise and creative problem-solving, I led teams to exceed sales targets through innovative strategies and exceptional service, fostering a positive and results-driven work environment. Skilled in cash handling and team leadership, I consistently achieved operational excellence.
Overview
7
7
years of professional experience
Work History
Shift Leader
McAlisters
Franklin, TN
04.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Assistant Manager/Sales Associate
French's Shoes & Boots
Nashville, TN
08.2021 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Sales Associate
Greenway Honda of the Shoals
Florence, AL
03.2018 - 07.2020
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Basic - Basic
Deshler High School
Tuscumbia, AL05.2005
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Flexible Schedule
- Decision-making capabilities
- Creative Problem-Solving
- Team Collaboration and Leadership
- Sales and Upselling
- Professional Appearance
- Sales expertise
- Multitasking
Timeline
Shift Leader
McAlisters
04.2024 - Current
Assistant Manager/Sales Associate
French's Shoes & Boots
08.2021 - 05.2023
Sales Associate
Greenway Honda of the Shoals
03.2018 - 07.2020
Basic - Basic
Deshler High School