Zackery Whitmoyer
Ocala
Summary
Operations Management candidate with hands-on experience in asset protection, security protocol enforcement, and site compliance. Adept at identifying process vulnerabilities, managing high-stress situations, and collaborating with cross-functional teams. Combining practical field experience in Loss Prevention with advanced coursework in supply chain and project management.
Overview
6
6
years of professional experience
Work History
Loss Prevention CSA 2
TJX Companies
Ocala, FL
03.2024 - Current
- Monitored surveillance systems to detect and report suspicious activities.
- Conducted regular audits of inventory to identify discrepancies and prevent theft.
- Collaborated with law enforcement during investigations to ensure compliance with legal protocols.
- Trained new staff on loss prevention procedures and policies for operational consistency.
- Developed incident reports detailing theft incidents for management review and action plans.
- Implemented strategies to enhance store security and reduce shrinkage rates effectively.
Care Team Specialist
Foundation Partners Group
Ocala, FL
11.2022 - 12.2023
- Prepared and presented deceased individuals for viewings and funerals.
- Supported families with compassionate service during arrangements and memorial services.
- Managed logistics for transportation of remains to and from facilities, ensuring compliance with regulations.
- Updated client records accurately, contributing to efficient service delivery and communication.
- Trained new staff on operational procedures, fostering a supportive team environment focused on client care.
- Drove company vehicles to transport remains or families to services.
Body Removal Technician
Alternative Transport Services
Ocala, FL
10.2021 - 05.2022
- Maintained cleanliness and organized funeral home facilities to enhance the overall atmosphere for visitors.
- Provided personal assistance, emotional support and personal care to clients.
- Provided administrative support to funeral home staff.
- Processed death certificate and other required paperwork.
- Ensured seamless proceedings by coordinating transportation of the deceased from the place of death to the funeral home or crematory.
- Enhanced communication with clients by promptly addressing inquiries, concerns, and coordinating service details.
- Improved client satisfaction by providing personalized and compassionate support during funeral arrangements.
Lead Cashier
Circle K Corp
Dunnellon, FL
04.2021 - 10.2021
- Trained and mentored new cashiers on customer service standards and operational procedures.
- Supervised daily operations of cash register and point-of-sale systems.
- Ensured compliance with company policies regarding cash handling and inventory management.
- Resolved customer inquiries and complaints efficiently to enhance satisfaction levels.
- Developed strategies for reducing checkout wait times, improving overall efficiency.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
Overnight Stocker
Dollar Tree
Ocala, FL
05.2020 - 03.2021
- Assisted in receiving and processing inventory shipments for timely restocking.
- Stocked shelves efficiently to ensure product availability and organization.
- Maintained cleanliness and safety standards throughout store and stock areas.
- Collaborated with team members to optimize workflow and enhance stocking procedures.
- Trained new staff on stocking techniques and operational best practices.
- Implemented improvements to shelving layouts for better product visibility and access.
Education
Bachelor of Science - Operations Management
Southern New Hampshire University
Hooksett, NH07-2027
Skills
- Operations management
- Loss prevention techniques
- Team management
- Staff leadership
- Surveillance monitoring
- Team leadership
- Customer service
- Operational efficiency
- Problem-solving
Accomplishments
- Reduced shrink in multiple departments by over 15%.
- Amassed report with managers and store-side associates.
Timeline
Loss Prevention CSA 2
TJX Companies
03.2024 - Current
Care Team Specialist
Foundation Partners Group
11.2022 - 12.2023
Body Removal Technician
Alternative Transport Services
10.2021 - 05.2022
Lead Cashier
Circle K Corp
04.2021 - 10.2021
Overnight Stocker
Dollar Tree
05.2020 - 03.2021
Bachelor of Science - Operations Management
Southern New Hampshire University