John Mendoza
Houston,TX
Summary
Security professional with proven organizational skills and a strong record in enhancing productivity and task execution. Expertise includes surveillance techniques, incident investigation, and management of security systems. Demonstrated ability in clear communication, efficient problem-solving, and team collaboration, resulting in reduced loss and improved safety. Bilingual with proficiency in de-escalation techniques.
Overview
3
3
years of professional experience
Work History
Tactical CSA II (Loss Prevention)
Tjmaxx
Houston, TX
09.2024 - 06.2025
- Greet and interact with customers in a professional and confident manner, to promote a welcoming atmosphere.
- Remain visible on the sales floor while maintaining a strong, alert, and authoritative presence to deter theft.
- De-escalate customer concerns with professionalism and respect, referring escalated issues to management when needed.
- Remain observant and aware of suspicious behavior, relaying timely information to loss prevention detectives and management.
- Act as a reliable witness during shoplifting apprehensions, maintaining a safe distance and clear visibility of the event.
- Monitor live security camera feeds to identify suspicious behavior, or high-risk activity.
Store Protection Specialist
Ross Dress for Less
Houston, TX
04.2023 - 08.2024
- Provided training on loss prevention procedures to new employees.
- Performed regular patrols of the store premises to ensure safety of customers and staff members.
- Analyzed sales data in order to identify trends in shoplifting behavior.
- Conducted regular surveillance of store through CCTV and floor patrols to identify theft activities.
- Deter criminal activity, vandalism, and general misconduct by providing an expert, highly visible security presence at the front entrance.
- Monitored employees entering and leaving property, inspecting parcels or packages.
Shortage Control Associate
Burlington
Houston, Texas
01.2022 - 03.2023
- Monitored surveillance cameras to ensure safety of customers and staff members.
- Greeted incoming guests to assess needs and monitor behaviors for signs of suspicious activities.
- Implemented loss prevention measures to minimize shrinkage in departments.
- Created reports summarizing daily activities related to loss prevention.
- Informed management of all issues pertaining to the safety and security of the company.
- Responded promptly to all alarms activated within the store.
- Participated in weekly meetings with management teams to discuss loss prevention topics.
Education
Associate of Science - Criminal Justice
Houston Community College
Houston, TXHigh School Diploma -
Heights High Shool
Houston, TX06-2022
Level II Security Officer License -
Phoenix Security Academy
Houston, TX05-2025
Level III Commissioned Officer License -
Phoenix Security Academy
Houston, TX05-2025
Skills
- Loss prevention and surveillance
- Incident reporting and analysis
- Customer engagement and de-escalation
- Effective communication
- Professionalism
- Team collaboration
- Problem solving
- Attention to detail
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Tactical CSA II (Loss Prevention)
Tjmaxx
09.2024 - 06.2025
Store Protection Specialist
Ross Dress for Less
04.2023 - 08.2024
Shortage Control Associate
Burlington
01.2022 - 03.2023
Associate of Science - Criminal Justice
Houston Community College
High School Diploma -
Heights High Shool
Level II Security Officer License -
Phoenix Security Academy
Level III Commissioned Officer License -
Phoenix Security Academy
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