ZACHARY NOTTER
Frederick,CO
Summary
Dynamic Account Executive offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies to consistently exceed quotas and expectations. Collaborative and strategic team leader with robust background in customer relationship management, team culture, and big picture mindset.
Overview
13
13
years of professional experience
Work History
Client Director
AHEAD
01.2022 - Current
- Identified new business opportunities within net new and existing accounts
- Developed relationships within accounts at Director/C-Level and communicated AHEAD GTM Strategy
- Clearly understood business challenges created by technical requirements client faces
- Worked as cohesive team with engineers and sales specialty groups to design and configure appropriate solution(s)
- Managed opportunity workflow and progression utilizing internal tools, such as, CRM (Salesforce), Excel, and PowerPoint
- Navigated proposals and opportunities through procurement process
- Ensured successful deployment and solutions met customer requirements
- Established strong vendor relationships
- Developed and maintained book of business of at least $10M in Topline Revenue at target margins with enterprise and large enterprise accounts
- Recruited candidates that characterize AHEAD culture
- Handled other duties as assigned.
Senior Account Manager
Verizon
07.2020 - 01.2022
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions
- Maintained sales performance by building, developing sales strategies and customer relationships
- Efficiently met sales goals, forecasting, analyzing and providing updated Salesforce funnel and maintaining quality customer experience and relationships
- Worked with customers to develop strategic business and account plans
- Improved account management by predicting potential competitive threats and outlining proactive solutions
- January 2021 #1 Account Executive in Verizon Enterprise
- December 2020 Finished top 3 in 7 out of 10 major metrics
- Delivered top 10% of sales leaderboard for 2021
General Manager
Verizon
01.2019 - 07.2020
- Lead and coached team of 10 retail reps in developing and nurturing associations with both pre-existing and potential clientele
- Build stronger connections with customers by utilizing effective questioning techniques that uncover their specific demands and desires, enabling team to provide customized solutions and exceptional support
- Leveraging Big Data for Strategic Decision Making in Business
- Utilize top-notch communication abilities to satisfy customers requisites by implementing practical and simple technical alternatives that optimize sales operation
- Assess support required by nearby Verizon outlets and provide suitable assistance
- Accomplishments
- Lead and coached team to YoY SMB growth from 1206 adds in 2018-2019 prior to arrival to 4203 in 2019-2020 first year as GM.
- Lead and coached team to YoY SMB growth from 83 new accounts in 2018-2019 prior to my arrival to 822 in 2019-2020 my first year as GM.
Solutions Manager
Verizon
01.2018 - 01.2019
- Enhanced client satisfaction by providing tailored solutions to meet their specific needs.
- Maintained strong relationships with key clients through regular communication and exceptional service delivery.
- Reduced operational costs by identifying areas of inefficiency and implementing cost-saving measures around risk management where appropriate.
- Optimized resource allocation across projects by closely monitoring progress and adjusting schedules as needed.
- Lead team of 15 reps to drive consistent leading team performances enterprise wide
- Accomplishments:
- John Deshotel promoted from Solutions Specialist to
BAM - 202% YoY SMB adds increase
- November 2018 #2 in Mountain Territory,
- December 2018 #1 in Mountain Territory
- January 2019 #1 in Mountain Territory
Solutions Specialist
Verizon
01.2017 - 01.2018
- Met and exceeded all metrics and quotas
- Provide exceptional customer services
- Consistent leading performances enterprise wide
- Provider sales solutions to consumers and businesses.
Conduct research to prepare, gather, and proof briefing
materials/agendas for all company meetings. - Assist with team building initiatives and overall support for maintenance of organizational culture and employee morale.
- Lead coworkers in best practice demonstrations to improve sales
numbers in numerous metrics for overall team performance. - Carry out inventory procedures.
- Answered customer questions about billing, account issues and upgrade possibilities.
- Established strong partnerships with industry peers and relevant organizations, expanding company''s network and fostering new opportunities for collaboration.
- Identified opportunities for upselling additional services, resulting in increased revenue for company.
- Developed and implemented preventive maintenance procedures.
- Accomplishments
- Winner's Circle
Bank Teller
Jonestown Bank & Trust
05.2014 - 01.2017
- Consistently deliver high quality JBT service in person, over phone, via video conference/chat and during community events.
- Have expert level product knowledge related to all branch accounts and services and use this knowledge to broaden and deepen relationships though proactive conversations. Be able to refer clients for non-branch related services (Other Line of Business Referrals).
- Proactively contact clients with new rates, specials, etc. and to cross sell other products and services.
- Ability to answer high level questions about JBT’s digital banking services. Ability to troubleshoot client issues with JBT’s digital banking services.
- Handle disputes, stop payments, account holds, indemnity bonds, etc.
- Have high-level knowledge of business account types, needed documentation per JBT's CIP Policy, and business account documentation including Resolutions.
- Respect confidentiality of information obtained through or as consequence of employment.
- Actively utilize CRM System to enhance client experience.
- Perform related duties as assigned including, but not limited to, client access to SDB area, balancing ATM, Vault, TCR, and Cash totals.
- Assist BEM to complete weekly CTR reports, scheduling, coaching, provide over-rides.
- Handle Fed ordering and shipping.
- Order supplies, daily branch balancing, monthly security audit functions and other operational functions as assigned.
- Knowledge of branch emergency procedures.
Excavation Laborer
Eagle Excavating
04.2011 - 05.2014
- Operate heavy equipment in compliance with company's operating safety policies and procedures.
- Operate skid loader and mini excavator in compliance with company's operating safety policies and procedures.
- Maintain consistent communication among field crew members by use of hand-signals or radio to align and position heavy equipment properly.
- Perform manual labor to prepare job site.
- Clean work area, removing debris, transporting material to and from job site, operate machines and trucks.
- Hauling dirt and other discarded materials
- Cleaning equipment
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
- Upheld company reputation for quality workmanship through dedication to best practices within laborer role.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Understood and followed verbal and written instructions to complete work correctly.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Enhanced project timelines by collaborating effectively with team members on various tasks.
Education
Associate of Arts in Business -
Harrisburg Area Community College
Lebanon, PA05.2013
Skills
- Retaining Key Accounts
- Influencing Decision-Makers
- Identifying New Business Opportunities
- Understanding Business Challenges
- Developing and Maintaining Enterprise and Large Enterprise Book of Business
- Developing Strategic Business and Account Plans
- Predicting Potential Competitive Threats
- Driving Year-Over-Year Business Growth
- Aligning Multi-Teams Efforts
Timeline
Client Director
AHEAD
01.2022 - Current
Senior Account Manager
Verizon
07.2020 - 01.2022
General Manager
Verizon
01.2019 - 07.2020
Solutions Manager
Verizon
01.2018 - 01.2019
Solutions Specialist
Verizon
01.2017 - 01.2018
Bank Teller
Jonestown Bank & Trust
05.2014 - 01.2017
Excavation Laborer
Eagle Excavating
04.2011 - 05.2014
Associate of Arts in Business -
Harrisburg Area Community College
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