Summary
Overview
Work History
Education
Skills
Timeline
Generic

ZACKORY BARRETO

Hyde Park,MA

Summary

Goal-driven and customer-focused professional with over 4 years of experience in security and concierge roles, as well as logistics and inspection services. Proven ability to solve problems under pressure, deliver excellent customer service, and adapt quickly to new systems and procedures. Skilled in operations, quality control, and consultative engagement with diverse clientele.

Overview

7
7
years of professional experience

Work History

Field Inspector / House Surveyor

Safeguard Properties
05.2024 - Current
  • Conducted inspections of interior and exterior property conditions
  • Verified occupancy and home status; completed sketching and photographic documentation

Presort Operator

Fidelity Information Services (FIS)
07.2022 - Current
  • Sorted and processed high-volume mailings for over 300 banks using custom codes
  • Maintained accurate records in Microsoft Excel and ensured data privacy and FIS standards
  • Managed palletization, packaging, and shipment of sensitive documents
  • Completed all internal compliance training on schedule
  • Forklift Certified

Lead Concierge / Security Officer

Allied Universal (formerly SecurAmerica)
08.2018 - 06.2022
  • Lead concierge operations at 660 Washington Apartments, including tours, and resident services
  • Increased occupancy by personally assisting and converting over 20 new tenants
  • Handled package intake, resident concerns, service requests, and vendor coordination
  • Managed emergencies, maintenance calls, lockouts, and access control
  • Handled StayAlfred and Churchill occupancy’s

Education

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Bunker Hill Community College
Boston, MA
05.2020

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Southern New Hampshire University
Manchester, NH
05.2016

High School Diploma - undefined

Malden High School
Malden, MA
06.2015

Skills

  • Security & Concierge Services
  • Customer Service & Consultative Selling
  • Conflict Resolution & Situational Control
  • Logistics & Inventory Management
  • Quality Control Procedures
  • Microsoft Excel, Word, Teams
  • Forklift Certified
  • Active Listening & Interpersonal Communication
  • Ability to lift 50 lbs

Timeline

Field Inspector / House Surveyor

Safeguard Properties
05.2024 - Current

Presort Operator

Fidelity Information Services (FIS)
07.2022 - Current

Lead Concierge / Security Officer

Allied Universal (formerly SecurAmerica)
08.2018 - 06.2022

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Bunker Hill Community College

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Southern New Hampshire University

High School Diploma - undefined

Malden High School
ZACKORY BARRETO