Summary
Overview
Work History
Education
Skills
Certification
References
Awards
Timeline
Generic

ZACKREY IMPICCINI

Lorain,OH

Summary

Area Supervisor at Cedar Point with expertise in staff leadership and customer service. Proven ability in training development and performance coaching, resulting in enhanced team efficiency. Achieved significant improvements in customer satisfaction ratings through strategic initiatives and effective operations management.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Instructor

Cedar Point
Sandusky, OH
03.2024 - Current
  • Instruct classes of up to 30 associates on lifeguard certification, safety protocol, and emergency response.
  • Maintain compliance by tracking monthly in-service training and certification hours.
  • Customize training materials and update content to meet operational changes and industry standards.

Area Supervisor

Cedar Point
Sandusky, OH
05.2022 - Current
  • Led management of large teams across multiple locations, ensuring effective communication and high morale.
  • Developed strategies for improving customer satisfaction ratings across all stores in the area.
  • Created and implemented daily work schedules to ensure that all tasks were completed in an efficient manner.
  • Trained new employees on policies, procedures, product knowledge, customer service techniques.
  • Managed payroll activities including timesheets submission and approval process.
  • Planned and implemented staff schedules for full-time and seasonal teams based on operational demands.
  • Conducted interviews and job fairs to recruit qualified candidates, maintaining optimal staffing levels.
  • Delivered training for new hires and conducted in-service refreshers to enhance team skills.
  • Evaluated employee performance, providing constructive feedback and recognition for achievements.
  • Mediated employee issues, facilitating positive resolutions to enhance workplace harmony.
  • Monitored department and adjusting workflows to improve efficiency and compliance standards.
  • Served as primary contact for guest concerns, executing recovery strategies to uphold service excellence.

Deck Supervisor

Cedar Point
Sandusky, OH
07.2021 - 05.2022
  • Executed opening and closing procedures, ensuring readiness of staff and facilities.
  • Assisted in daily scheduling adjustments to accommodate absences and maintain operational coverage.
  • Responded to incidents with basic life support, CPR, and first aid.
  • Provided operational reports and updates to management.

Mail Carrier

United States Postal Service
Cleveland, OH
12.2021 - 04.2022
  • Delivered mail efficiently across assigned routes, adjusting schedules as needed.
  • Engaged with customers to resolve issues and ensure timely delivery.
  • Handled postal transactions and managed route documentation.

Call Center Agent

VXI Global Solutions
Remote
09.2020 - 03.2021
  • Managed high volumes of inbound calls with professionalism and accuracy.
  • Resolved complex customer issues, scheduled follow-ups, and escalated when appropriate.
  • Consistently met or exceeded performance metrics for quality, speed, and customer satisfaction.

Education

Associate of Arts - Business Management

The Ohio State University
Columbus, OH
05-2023

High School Diploma -

John Marshall School of Civic & Business
Cleveland, OH
05.2018

Skills

  • Staff supervision and leadership
  • Team building
  • Employee scheduling and coverage
  • Training delivery and development
  • Performance reviews and coaching
  • Conflict resolution and support
  • Operations management
  • Safety compliance and response
  • Customer service and recovery
  • Recruitment and onboarding
  • Documentation and reporting
  • Policy implementation
  • Workflow optimization
  • Attention to detail
  • Crisis management
  • Interpersonal communication skills

Certification

  • Lifeguard Instructor
  • CPR, AED & BLS Certified
  • First Aid Certified

References

Available upon request.

Awards

Cedar Point Cornerstone and Core Values Award, 10/01/24

Timeline

Instructor

Cedar Point
03.2024 - Current

Area Supervisor

Cedar Point
05.2022 - Current

Mail Carrier

United States Postal Service
12.2021 - 04.2022

Deck Supervisor

Cedar Point
07.2021 - 05.2022

Call Center Agent

VXI Global Solutions
09.2020 - 03.2021

Associate of Arts - Business Management

The Ohio State University

High School Diploma -

John Marshall School of Civic & Business

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