Zacoya Pride-Robinson
Decatur,GA
Summary
Versatile and resilient professional with a background in the US Army National Guard, adept at handling high-stress situations and emergency responses. Demonstrated excellence in technical troubleshooting and quality control, ensuring safety and efficiency in operations. Skilled in team building and adaptability, significantly enhancing customer satisfaction and operational success.
Overview
8
8
years of professional experience
Work History
Aircraft Fueler
US Army National Guard
05.2017 - Current
- Helped team coordinate smooth and safe aircraft movement.
- Drove fuel trucks, hydrant carts and stationary carts to complete work.
- Kept equipment clean and functional with regular inspections and upkeep.
- Fueled airline equipment according to exact work orders.
- Completed documentation for work completed and fuel transferred or materials used.
- Handled aviation fuel and chemicals with correct procedures and quality control standards.
- Safeguarded aviation assets from contamination by carefully filtering incoming fuels before transferring it into an aircraft''s tanks.
Delivery Driver
Amazon
10.2024 - 11.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Customer Service Representative
Edfinancial Services
06.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Science - Social Work
Alabama State University
Montgomery, AL05-2022
Skills
- Stress tolerance and resilience
- Emergency response training
- First aid and CPR certified
- Problem-solving abilities
- Multitasking
- Reliability
- Detail Oriented
- Safety Procedures
- Team building
- Military maintenance requirements
- Technical Troubleshooting
- Professionalism
- Quality Control
- Adaptability
Timeline
Delivery Driver
Amazon
10.2024 - 11.2024
Customer Service Representative
Edfinancial Services
06.2023 - 05.2024
Aircraft Fueler
US Army National Guard
05.2017 - Current
Bachelor of Science - Social Work
Alabama State University
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